SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What an incredible piece of equipment this climbing rope is! It's the perfect blend of strength and flexibility, with a braided polyester construction that withstands even the harshest outdoor conditions. I've used it for rock climbing and rappelling, but I can see how it would be just as effective for arborist work or rescue operations. The low stretch performance ensures controlled descents without any unexpected bouncing - something I really appreciate when I'm several feet off the ground! Plus, knot tying has never been easier thanks to its firm yet flexible design. Even in all kinds of weather, this rope remains reliable due to its UV and moisture resistance. And let's not forget about those durable steel snap hooks – they make attachment quick and secure.
This static climbing rope has proven itself time after time on my climbs. Its superior durability handles rugged use like a champ while offering low stretch performance for stable support during descents. The easy knot-tying feature makes securing myself a breeze and the steel snap hooks are very convenient.
I love how versatile this climbing rope is! Perfect for everything from rock climbing to industrial tasks. Its weather-resistant features mean it's always reliable too!
Great quality, sturdy yet flexible enough for easy knots.
The best part about this static rope? Definitely its versatility! Whether you're into rock climbing or need it for industrial tasks - it works perfectly everywhere!
This is one tough cookie of a static line! Been using mine in all sorts of harsh conditions and she’s holding up nicely
Bought this as my first ever static line – absolutely no regrets whatsoever!
Absolutely fantastic product!! This robust little number handled everything we threw at her: rappelling down steep slopes under heavy loads; hauling gear up trees; even some high-angle rescue practice sessions went off without a hitch. The low-stretch performance is a godsend for controlled descents, and the braided polyester construction means it can take all sorts of punishment in stride. Plus, with UV and moisture resistance built-in, we don't have to worry about leaving it outside overnight or getting caught in the rain.
Super durable! I’ve put this rope through some serious tests and it hasn’t let me down yet!
This climbing rope has been an absolute lifesaver on my outdoor adventures - literally! It's incredibly strong but still flexible enough to tie secure knots easily. And those steel snap hooks are so convenient for quick attachment.
I've used this static line for both rock climbing and rescue operations – never failed me once
The weather-resistant feature of this rope is superb! No worries about using it under harsh sunlight or rainy conditions
This static line’s got everything you need: durability versatility easy knot-tying ability weather resistance what more could you ask for?
Been using mine mainly for arborist work – works like a charm every time!