SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recently purchased this lens and I must, it has been a revelation in my photography journey. It's light, compact and fits comfortably in my camera bag making it easy to carry around during my travels. The build quality is impressive – sturdy yet premium.The lens offers an ultra-wide field of view which is perfect for capturing landscapes or large group photos without having to step back too much. And the aperture? A game-changer! It allows me to shoot under low-light conditions while maintaining sharpness and detail in every shot.I've also noticed that despite its wide angle, there's minimal distortion at the edges - something that truly sets this lens apart from others in its category. Whether you're into landscape photography, street photography or even astrophotography (the night sky shots are just stunning), this lens will not disappoint.It might seem like a significant investment but trust me when I say it’s worth every penny!
From the moment I attached this 12mm F2.8 APS-C Super Ultra Wide Angle Lens to my camera, I knew we were going to create some magic together! This lens offers an incredibly broad field of view without any significant distortion - something that's hard to find with other lenses in the same category.
I've been using this lens for about a month now and I am simply amazed by its performance. The 12mm F2.8 APS-C Super Ultra Wide Angle Lens is truly a masterpiece that delivers stunning results every time. It's perfect capturing the grandeur of landscapes, cityscapes, and everything in between. Its sharpness is excellent even at the edges which is quite impressive for such a wide-angle lens.
It's super wide and sharp. Perfect for landscape photography.
Love how compact this 12mm F2.8 lens is, yet it doesn't compromise on image quality
results are stunning
no need to worry about distortion anymore with this
The f/2.8 aperture allows me to shoot in low light conditions without any issues. A solid investment indeed!
i'm not usually one for writing reviews but i had to share how impressive the clarity of images taken with this is 👌
I appreciate how lightweight and portable this ultra-wide-angle lens is
A great addition to my gear collection! The field of view on this thing is insane 😍
this little boy has exceeded all expectations the depth of field control you get from it really sets your photos apart
Delivers crisp images every single shot.
thrilled with the results from this lens
Wow
Capturing interiors have never been easier and more detailed thanks to this super ultra wide angle lens
definitely worth every buck spent!
Sharp, crisp and ultra wide. This lens has it all!
Stellar performance in low light.
compact and easy to carry around
Love the results i'm getting
If you're into astrophotography like me, you'll appreciate the f/2.8 aperture on this one 🌠
10 out of 10 honestly
Affordable yet high-quality! It's rare to find lenses that tick both boxes these days.
Perfect for capturing stunning landscapes and interiors.