SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
satisfactory
The automatic sensor on this trash can is a game-changer. It opens up as soon as it senses motion, which means I don't have to the lid at all. Plus, its 17L capacity means less frequent trips to take out the garbage an absolute win in my book! The adsorption bag feature also makes changing bags so much easier.
As a busy mom of three, anything that saves me time and effort is a godsend. This trash can does exactly that with its generous 17L capacity and hands-free operation thanks to the built-in smart sensor. And let's not forget about its sleek design — it adds a modern touch to our kitchen!
nifty
I'm all for eco-friendly choices and this product aligns perfectly with that lifestyle choice. Its unique adsorption bag system helps reduce plastic waste while providing convenience when replacing full bags. Plus, the hands-free operation ensures cleanliness and hygiene in my home.
nice induction type design, looks high-end yet very practical 😊
This isn't just any regular trash can — it's like having an extra helper in the kitchen or bathroom! With its smart sensor technology, disposing of rubbish has never been easier or cleaner
wow
Loving the sleek design and hands-free operation.
This trash can has been such a fantastic addition to our home. With its generous 17L capacity, we don't have to empty as often which is great for us since we're always on the go. The hands-free operation thanks to the built-in smart sensor is also super convenient — no need to touch anything! Plus, it looks so sleek and modern in our kitchen.
satisfactory
The adsorption bag feature is truly innovative. No more messy bags!
I really appreciate how much thought went into designing this product. The sleek design fits well in our modern kitchen while the generous capacity reduces trips outside to empty it out. Plus, as an added bonus, we're reducing plastic waste by using the adsorption bag – win-win!
Love the automatic sensor, so convenient and hygienic!
excellent
Absolutely brilliant! No more messy bags or touching dirty lids.
it's such a relief not having to deal with messy trash bags anymore, thanks to the adsorption bag feature 😁
As an eco-conscious individual, finding products that align with my values can be challenging. But this trash can ticks all the boxes for me - it's not only environmentally friendly but also incredibly convenient and easy to use thanks to its smart sensor technology.
Very impressed with the quality craftsmanship. Looks great in any room.
The ads bag feature is a lifesaver. Highly recommend this bin!
Being a busy parent, I'm always on the lookout for products that can make my easier. This trash can does exactly that with its hands-free operation and generous 17L capacity. Plus, it's eco-friendly which is a big plus in my book!
recommend
I've been using this automatic sensor bin for several weeks now and I am thoroughly impressed! Its spacious interior means less frequent trips to take the garbage, saving me time and effort.
Eco-friendly, sleek design, and spacious. A perfect fit for my kitchen.
Super convenient, no more touching dirty lids!