SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This makeup brush set has been a breath of fresh air in my beauty routine. The variety is fantastic, from face brushes like powder and foundation to eye brushes such as blending and detail, it's got everything. I love the addition of the lip brush for perfect application. The bristles are soft yet durable, they blend beautifully without any shedding which is usually a pain with other sets I've tried before. It even includes protective covers that keep them safe and maintain their shape wherever you go - brilliant! Not forgetting the stylish makeup bag that comes along; sleek design adds a touch of elegance to my vanity. This set is perfect for daily wear, special events or travel – can't ask for more.
Wow! These brushes are amazing! So soft on your skin but strong enough to blend well without losing any hairs - something rare these days in makeup tools world. And there’s so much variety too: contour highlight concealer etc... Plus an eyebrow comb dual-end spiral brush? Genius!
I'm absolutely thrilled with this purchase! All-in-one set means I have all I need at hand whenever inspiration strikes me whether it's day-to-day look or full glam night out scenario Also really appreciate how gentle synthetic fibers feel against my skin while still providing excellent blending capabilities
Absolutely adore this professional make up kit complete with sponges and carrying bag not only does it contain every type of brush needed for flawless application but also features super soft durable bristles no shedding here people plus chic portable bag makes transportation easy peasy
What i love about this product is its versatility Perfect for both home use & when traveling since it comes with a very handy carry-on pouch plus 20 protective covers ensuring longevity & good shape retention what else could one possibly want?
this set rocks!! so many options..blending detail eyeshadow eyebrow eyeliner..you name it! and the bristles are so soft yet strong, no shedding at all. love it!
Love this set - every brush you could need plus a sponge and protective covers. The bag is also super stylish.
this kit has everything i need for my makeup routine, from face to eye brushes. i'm impressed with the quality of the bristles too!
Great variety in brushes and they're really soft on your skin but sturdy enough to blend well
This set packs a punch! Every type of brush I need right there in one chic bag
The best part about these brushes? No shedding! And they blend like a dream.
I've been looking for an all-in-one makeup brush set like this forever...finally found it!
Absolutely adore how gentle synthetic fibers feel against my skin while still providing excellent blending capabilities
So many options: contour highlight concealer etc... Plus an eyebrow comb dual-end spiral brush? Genius!