SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My children are absolutely thrilled with this bow and arrow set. The LED light-up bows are a hit, especially when they play in the late afternoon as it starts to get dark. It gives a cool glowing effect that adds an exciting twist to their game. The suction cup arrows and soft bullets from the toy guns provide safe play options both indoors and outdoors, which is great for us since we live in an apartment complex with limited outdoor space. I also appreciate how durable everything feels — it's clearly made of quality materials designed for long-lasting use, so I'm not worried about anything breaking anytime soon. Plus, it helps improve their hand-eye coordination and fine motor skills without them even realizing they're learning! A complete win-win situation for us parents.
Great buy! My kids love this bow and arrow set with its glowing bows and safe-to-use suction cup arrows. They have hours of imaginative fun playing indoors and outdoors.
Cool glowing effect on bows makes late afternoon games even more exciting!
This 2-pack kids bow and arrow set has been such a joy in our household! Not only does it come with two sets of everything (bows, arrows, toy guns), but there's also a standing target included which my kids have had loads of fun aiming at. The shoulder strap quivers are adjustable too so each child can comfortably carry their gear around during playtime. What really stands out though is the LED light-up feature on the bows – my kids think it's super cool playing under dimmed lights or outside after sunset!
A fantastic purchase! The kids absolutely adore their new archery sets - especially when they get to shoot soft bullets from their toy guns at targets!
I bought this bow & arrow set for my twins' birthday party last month and boy was it a hit! Kids loved shooting at the target cans provided - perfect practice before moving onto bigger targets like trees or fences (with supervision of course!). We've taken these toys to parks where they proved excellent entertainment keeping everyone engaged while adults could relax knowing all parts were safe & durable.
The adjustable shoulder straps are great – fits both my little ones perfectly.
We bought this 2-pack set as gifts for our nephews who loved it instantly due to its cool LED effect on bows & how easy everything was to use.
Absolutely thrilled with this purchase – safe, durable and encourages learning in children!
We got this amazing archery kit for our grandkids who visit often during summer break - now our backyard has turned into an adventure zone! They love running around equipped with their own little quivers, bows and arrows. It's heartwarming to see them play together, taking turns shooting at the standing target or competing who gets most hits on cans. The LED light-up feature adds a fun twist during evening plays.
This is an excellent product - durable design, safe materials used & encourages learning in children while they're having loads of fun!
My daughter loves her new archery kit – she’s always running around with her quiver full of arrows ready for action!
I've never seen my son so excited about a toy before! This bow and arrow set has been perfect for his active nature. He loves that he can adjust the quiver strap to fit him just right, making it easy for him to carry around all day long. Plus, the LED light-up bows are such a cool touch - they really make nighttime play something special!
Soft bullets from toy guns provide additional play options which my kids absolutely enjoy.
Bought this 2-pack set as gifts for nephews who loved it instantly due to its cool LED effect on bows & how easy everything was to use.
The shoulder strap quivers are adjustable making it comfortable during extended playtime.