SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i can’t recommend these two brushes enough for anyone looking to perfect their base makeup. the flat brush delivers smooth, even application of foundation, working beautifully with liquid, cream, or powder products. it glides over the skin leaving a flawless finish that lasts all day. the angled brush is excellent for concealer application and contouring, allowing me to blend out harsh lines and define my features with ease. both brushes feature soft, synthetic bristles that are gentle on the skin but dense enough to avoid absorbing too much product. they clean easily and dry quickly, maintaining their shape and softness even after multiple washes. the design is thoughtful with comfortable handles that provide great control, helping me achieve a polished and professional look every time. this set is an excellent investment for anyone serious about makeup quality and convenience.
these brushes are a great addition to my makeup kit soft and precise they help me achieve a flawless base especially with cream and liquid formulas easy to clean too
this set of two brushes offers fantastic versatility and quality for foundation and concealer application. the flat brush distributes liquid and cream foundation evenly over the skin, creating a smooth and flawless base. the angled brush is ideal for contouring and blending concealer into tricky areas like under the eyes and around the nose. both brushes feature soft, synthetic bristles that feel gentle on the skin but are dense enough to avoid product wastage. they’re easy to clean and dry quickly, retaining their shape well. overall, these brushes have elevated my makeup routine, making it more efficient and polished.
flawless
i love how versatile this set is the flat brush applies foundation with great precision and the angled brush is perfect for sculpting and concealing. the bristles feel gentle on my skin yet dense enough for flawless blending. they work well with multiple product textures and clean up easily which keeps them looking fresh.
great duo for flawless foundation and concealer application every time
these two brushes have become indispensable tools in my makeup collection. the flat brush is perfect for applying foundation smoothly and evenly, providing full coverage without wasting product. it works beautifully with liquid and cream foundations, blending effortlessly into the skin for a flawless finish. the angled brush complements it perfectly by allowing me to sculpt and highlight my face with precision, especially around the eyes and cheekbones. both brushes feature densely packed synthetic bristles that feel soft against the skin yet firm enough to provide excellent control during application. cleaning is easy and they dry quickly without losing their shape. the handles are ergonomically designed for a comfortable grip, which helps me achieve precision with every use. this set delivers professional results and convenience without the need for multiple brushes. highly recommend for anyone wanting to streamline their routine while maintaining quality.
these brushes have quickly become staples in my makeup routine the flat brush is ideal for applying foundation evenly while the angled brush does a fantastic job with contour and concealer blending. the bristles are soft and dense enough to work with cream, liquid, and powder products without absorbing too much makeup. overall smooth and effortless application.
love how these brushes glide smoothly applying foundation and concealer the flat one is perfect for coverage while the angled one blends edges seamlessly works well with all product types
essential
this brush duo is amazing for anyone wanting precise application the flat brush lays down liquid foundation smoothly while the angled brush shapes and blends concealer beautifully. both brushes have soft, high-quality bristles that don’t shed. they make my makeup look professional and natural and are easy to maintain with regular washing.