SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bonus points for the additional living room space which doubles as storage, enhancing our outdoor experience 👏
As an outdoor enthusiast, I'm always on the lookout for gear that can enhance my experience and this tent does exactly that! The first thing that caught my attention was its spacious interior. It comfortably accommodates three to four people which is perfect for small groups or families. But what truly sets it apart is the additional living room feature - a unique structure providing ample space and privacy, making it ideal for relaxation as well as storage. We've taken this tent across diverse landscapes; from forests to mountains and each time it has proven its worth with robust fabric crafted from 600D Oxford ensuring durability while reflective mylar material ensures visibility even in low light conditions. The weather-resistant features are exceptional too – with a bottom and outside waterproof index of 2000-3000 mm, we stayed dry no matter how heavy the rain got.
This isn’t just a shelter; it’s a home away from home when you’re out exploring nature ❤️
Perfect for our weekend getaways, this tent's durability is unmatched!
We've taken this tent on multiple treks across diverse landscapes and it has always stood strong against wind and rain thanks to its sturdy construction featuring aluminum poles and double-layered design.
So spacious yet easy to set up - a rare find indeed.
The waterproof and windproof features are life-savers in unpredictable weather. 👌
I have been using this trekking tent on multiple camping trips now, and every single time it surpasses expectations! One of the things I appreciate most about this tent is its sturdy construction featuring aluminum poles coupled with double-layered design offering stability against wind & rain - something you don't often find in other tents at this price point. Not only does it provide a secure shelter but also creates an enjoyable outdoor experience thanks to its customizable design allowing us to tailor our camping setup just how we want whether we're setting up camp by lakeside or deep within woods! And let's not forget about comfort - accommodating 3-4 people comfortably plus all our gear due to one-bedroom one-living-room structure makes me feel like I’m at home while out exploring nature.
This tent has made camping with family so much more enjoyable!
Loved customizable design, it really lets us personalize our outdoor experience.
I'm really impressed with how adaptable this tent is – you can tailor your camping experience exactly as you want! Whether setting up camp near woods or by lakeside, there’s always enough space for everyone plus all our gear thanks to the one-bedroom one-living room design.
This tent's robust fabric has proven to be incredibly durable, even in harsh weather conditions. It waterproof and windproof, ensuring we stay dry and secure no matter what Mother Nature throws at us
Even after several uses, it still looks as good as new - quality at its best!
this one's perfect for three-season use - spring summer or fall it doesn't matter we're covered 👍
This trekking tent completely transforms my camping experience every time I use it! From being super quick & easy to set up (which means more time enjoying outdoors) to having such durable fabric that can withstand rough weather conditions – everything about it screams quality. The reflective mylar material is a thoughtful addition for visibility in the dark, and I must say, it comfortably accommodates 3 to 4 people making it ideal for small groups or families. It’s not just built to last but also designed with practicality and convenience in mind. With this tent, you get more than what you invest – a reliable shelter that lasts many adventures while creating a home-like atmosphere right in the heart of nature.
We took this trekking across diverse landscapes; mountains forests lakesides...never let us down once 💪
satisfactory
I love how customizable this tent is! We can tailor our camping experience exactly how we want it - from setting up camp near forests or lakesides to creating a cozy atmosphere inside with ample space for relaxation.
Durable
This tent has truly transformed our outdoor adventures! It's not just the high-quality fabric that impresses me but also its spacious interior. Comfortably accommodating 3-4 people, it's ideal for small groups or families like us who love exploring nature together.
Loved that it was super quick to assemble which meant more time enjoying outdoors 😊
This isn’t just any ordinary trekking tent; right from being super quick & easy-to-assemble ensuring more time enjoying outdoors rather than struggling with set-up instructions to having such durable fabric that withstands harsh weather conditions – everything about screams quality! What impresses me most though is how versatile it is – perfect for three-season use (spring, summer, or fall) and ideal for camping in varied landscapes from forested areas to mountainous regions. Its windproof and waterproof features ensure we stay dry & comfortable no matter what Mother Nature throws at us while the additional living room space provides a convenient area for relaxation after a long day of trekking plus storage too! I can’t recommend this tent enough - if you're looking for reliable shelter that lasts many adventures while creating a home-like atmosphere right in the heart of nature then look no further.
This isn't just any ordinary trekking tent; it's designed with both durability and comfort in mind. From being super quick & easy to assemble (which means more time enjoying outdoors) to having such durable fabric that withstands harsh conditions – everything about it screams quality.
The spacious comfortably accommodates three people, making it ideal for our small family adventures. Plus, the additional living room feature adds an extra touch of luxury
i'm not an expert camper but setting up this tent was easy peasy, even in the dark thanks to the reflective mylar material