SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Oh man, let me tell you about this game changer right here. This thing has got a suction feature that's nothing short of genius! You know how it is, meal times can be such a circus sometimes. Especially with the little ones who think it's hilarious to send their bowls flying across the table. But now? No more of those shenanigans! That bowl stays put like a champ, thanks to that slick suction feature. It's like someone finally heard our cries for help and delivered big time! Now we don't have to play goalie every mealtime trying to catch runaway bowls before they take flight off the table edge. And you know what else? Cleaning up after meals just became so much easier too! There are no more food splatters on walls or floors because everything stays in one place. It’s not rocket science but it makes all the difference in keeping things neat and tidy during feeding frenzies. Honestly, I wish I'd discovered this sooner! This isn’t just some regular old product; it’s an absolute lifesaver for parents everywhere dealing with messy eaters at home. So if you're tired of chasing bowls around your dining room or kitchen - get yourself one of these bad boys pronto! I mean seriously folks, why didn't anyone think of this earlier? It seems so obvious now but boy does it make life simpler when there are fewer messes to clean up after each meal. So hats off to whoever came up with this brilliant idea – they deserve a medal or something because they've made our lives so much better by solving one small problem that was causing us major headaches.
Got this feeding set for my 6-month-old daughter who just started solids recently – best decision ever! She took to the spoon and fork instantly; I guess she finds them comfortable to hold because of their softness. And let me tell you about the bowl: its strong suction power keeps it securely attached to her high chair tray - no spills or messes here anymore.
I'm thrilled with how easy this feeding set is to clean – just pop them in the dishwasher and voila! They come out looking brand new again plus they're microwave safe too!
This silicone feeding set has been a lifesaver for us. The suction bowl is fantastic, it stays put on the highchair, so no more flying bowls during meal times. The fork and spoon are soft yet durable enough to withstand my little one's biting and chewing habits. I love that they're waterproof too - cleaning up after meals has never been easier! Plus they’re gentle on my baby’s gums which gives me peace of mind. The solid color design is also quite appealing, it adds a touch of modern chic to our dining area. It's definitely worth every penny!
Absolutely adore this feeding set- super practical stylish even complements our kitchen decor
This silicone baby feeding set has made our lives so much easier No more worrying about toxic materials or rough edges hurting my child’s delicate mouth
The product is amazing! My toddler loves using these utensils himself which makes him feel like an independent eater while allowing him some motor skill development at mealtime as well.
Makes weaning so much easier ideal for early feeding training
Fantastic product! Super soft yet durable enough to withstand toddler biting habits
It's BPA-free CE certified so I know it's completely safe for my precious munchkin not only does it make meal times less messy but also supports his independence eating skills development
Ideal for 6-24 months old babies convenient practical worth every penny
Cleaning after meals has never been easier thanks to its waterproof feature
Gentle on gums teeth completely safe for babies big plus from me