SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Satisfied
What I love about this product is how effortlessly it fits into my lifestyle. The touchless operation keeps everything hygienic, while the large capacity means less frequent trips outside with bags of rubbish - something I appreciate as an extremely busy person. It’s also surprisingly quiet; no more startling clangs or bangs every time someone uses it! Additionally, the rechargeable battery lasts for ages so there's no constant need to replace batteries like we used to do with our old bin. All these features combined make this product an absolute winner!
Having an automatic waste bin has been such a game-changer in keeping our home tidy ✔️✔️✔️
Fine
I've been using this in my bathroom and it's just perfect - waterproof, hygienic and stylish!
The sensor is super responsive; the bin opens and closes smoothly. Really impressed with this product.
The convenience brought by this intelligent sensor bin cannot be overstated enough: from being able to dispose waste hygienically without physically touching anything (a huge plus during these pandemic times), its spacious size accommodating significant amount of rubbish before needing another round of emptying, to its waterproof design that has made it a versatile addition in our kitchen and bathrooms alike. Not forgetting the silent operation which is such a relief during night time when everyone's asleep.
Finally found something durable enough for outdoor use thanks to its waterproof design ☔⛅
recommend
worthwhile
No more touching dirty bins thanks to the smart sensor technology. The ample storage space means less frequent emptying - so convenient!
The built-in rechargeable battery lasts longer than expected very happy with this purchase 💪😊
recommend
A rechargeable battery that lasts ages?! Yes please!!
This smart sensor trash can has completely changed how we manage waste at home now – all without us having to lift a finger! It’s amazing how just waving your hand over the lid triggers an immediate response; no more struggling with foot pedals or lifting lids manually especially when your hands are full. The ample storage space ensures we don’t have to take multiple trips outside daily anymore - saving us time and effort on such mundane tasks.
Impressed
Waterproof, durable definitely worth every penny spent on it💰👌
So practical with its large size doesn't require constant emptying which saves time ⏲️
Great bin
Love that I can use this in my humid bathroom without worrying about damage because of its waterproof feature. And did I mention how quietly it operates?
The long-lasting rechargeable battery and spacious capacity make this an excellent choice for busy households. Plus, it's super quiet which we love!
Been using it for a while now and it's so good
its silent operation makes it perfect for late-night cleanups without waking anyone up 🤫💤
Absolutely thrilled with this purchase! The touchless operation ensures hygiene while the large capacity reduces maintenance efforts significantly.
Efficient