SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
easy to install, great performance underwater.
reliable
good performance underwater, but I found the setup a bit tricky at first. it’s functional once you get the hang of it
this wide-angle lens has become an essential part of my underwater photography kit. the clarity and field of view are simply amazing. it's easy to attach to my camera and stays securely in place, even during more strenuous dives. the images come out crisp and vibrant, with a depth of field that really brings the underwater environment to life. the build quality is top-notch, and it feels very durable. i've used it on several diving trips, and it has never failed to deliver stunning photos. i would highly recommend it to anyone looking to capture high-quality underwater images.
i recently took this wide-angle dome on a diving trip and was blown away by the results. the photos are sharp and clear, with a wide field of view that captures the underwater world beautifully. it’s very easy to attach to my camera housing and feels secure during dives. the build quality is excellent, and it has held up well against the pressure at greater depths. the color reproduction is fantastic, making my photos look vibrant and professional. it's made a noticeable difference in the quality of my underwater photos. i highly recommend it to any underwater photography enthusiast.
flawless
it works for underwater photography, but sealing it properly is crucial. had no major issues, but it needs careful setup
crystal clear underwater shots, highly recommend for diving enthusiasts.
using this dome port has elevated my underwater photos to a whole new level. the quality is top-notch and it’s incredibly easy to use. highly recommend for anyone into underwater photography.
i've been using this dome port for several months now, and i'm extremely impressed. the wide-angle perspective allows me to capture expansive underwater scenes with ease. it's very easy to attach and feels secure during dives. the quality of my photos has significantly improved, with sharper details and vibrant colors. it's also built to last, withstanding rough underwater conditions without any issues. highly recommend it for enhancing underwater photography.
this wide-angle lens has exceeded all my expectations for underwater photography. the clarity and field of view are outstanding, allowing me to capture stunning wide shots of marine life and underwater landscapes. it's very easy to attach and remove, and it fits perfectly with my camera housing. the build quality is exceptional, and it feels very durable. the photos are crisp, with vibrant colors that really bring the underwater environment to life. i’ve taken it on several dives, and it has performed flawlessly every time. it's an excellent addition to any underwater photographer’s gear, and i'm extremely happy with my purchase.
i'm thrilled with this dome port. the wide-angle perspective allows me to capture stunning underwater scenes that were previously impossible. it's straightforward to attach and feels very stable during dives. the photo quality is exceptional, with clear, sharp images and vibrant colors. i've used it in various underwater conditions, and it performs flawlessly every time. the durability is impressive, making it a reliable addition to my photography gear.
does the job for basic underwater shots, but the lens fogged up occasionally. not bad, just needs a bit of care
excellent
superb clarity and build quality, very satisfied.
solid choice for amateur underwater photography, but the build feels a bit light. still, it functions as expected in water
really impressed with this dome port. it’s perfect for capturing wide-angle shots underwater. the clarity is amazing and it’s very easy to use. a great addition to any underwater photographer’s kit.
this wide-angle dome has transformed my underwater photography experience. the images are crisp and the colors are vivid, capturing the beauty of marine life in a way i never could before. it's easy to attach and detach, and it fits perfectly with my camera housing. i’ve taken it on several dives and it performs exceptionally well, even at greater depths. the build quality is impressive, and it feels like it will last a long time. the results are professional-grade, and i've received so many compliments on my photos. it's definitely worth the investment for any serious underwater photographer.
perfect for capturing wide angles, love the quality!
this wide-angle lens has transformed my underwater photography experience. the images are crisp, and the colors are vivid, capturing the beauty of marine life in a way i never could before. it's easy to attach and detach, and it fits perfectly with my camera housing. i’ve taken it on several dives, and it performs exceptionally well, even at greater depths. the build quality is impressive, and it feels very durable. the results are professional-grade, and i've received so many compliments on my photos. it's definitely worth the investment for any serious underwater photographer. i’m extremely satisfied with my purchase.
incredible
great addition to my underwater setup, works flawlessly.
captures nice underwater shots, but the overall construction could be sturdier. it’s a decent option for occasional use though
using this wide-angle lens has elevated my underwater photos to new heights. the clarity and field of view are outstanding, making it easy to capture stunning wide shots of underwater landscapes. it’s easy to attach to my camera and feels very secure. i love how it handles light and color, producing bright, vibrant photos even in less-than-ideal lighting conditions. it's a game-changer for anyone serious about underwater photography. i've used it on several dives now, and the durability is impressive. it's held up well against the rigors of deep-sea diving, and i couldn't be happier with my purchase.
as an avid diver and underwater photographer, this lens has been a fantastic addition to my gear. the wide-angle view allows me to capture expansive underwater scenes with incredible detail and clarity. it’s very easy to attach and detach, which is great when you’re in a hurry. the photos are sharp, with vibrant colors that truly capture the underwater environment. i’ve taken it on multiple dives, and it’s proven to be both durable and reliable. the build quality is top-notch, and it feels like it will last a long time. the quality of my underwater photos has improved dramatically since i started using it.