SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is a little on the heavy side (14 lb/6.4 kg vs 12 lb/5.4 kg for the SCT) but it's not too much for a senior citizen like me to handle. It has a nice long dew shield that extends and retracts smoothly. I use the manual focuser with a Bahtinov mask as a focus aid. It dials in smoothly and maintains focus once set. With the 1.0x field flattener, the stars are sharp and round points of light all across the field of view. In comparison with the 8" SCT with a 0.63x focal reducer, the quality of the images has improved greatly. In comparison with the SV550 80 mm telescope, it has over twice the light-gathering capability, so I am able to get more detail in my images during a single night of photography. The only down-side is that it is pretty long, but that is to be expected with a refractor with a wide aperture. With the dew-shield extended and my camera attached, it is 43 inches (109 cm) long, which means that I have to be much more careful as the telescope approaches the meridian. However I have safety features set up to avoid collision with the tripod legs so it isn't a deal breaker. All in all, I am extremely happy with this telescope and expect to get many years of great images with it.
The scope has a solid build quality and excellent, smooth, focuser. I added the ZWO EAF 5V with ease without the need to make modifications. The handle is a must, and makes it easier to carry. It's got some weight to it 5KG (~12lbs) with a finder scope and accessories. But still easy to transport.I learned that to remove the course focuser knob you have to remove a small screw that will let you see the screws on the base of the knob when you rotate it, this was my biggest holdup.
It is a rather large 122mm aperture ApoChromat (see definition on Wikipedia) with excellent color correction. On a few good nights I was able to get a few images with it, just to test it out. I used a Skywatcher HEQ5 mount (an AVX would work just as well) and a RisingCam IMX571 camera. Pros : Excellent optical quality for the price Very well-made focuser, ring mounts and 0.8x reducer Complete accessories (finder mount, guider mount etc) Cons : This thing has a good size and is not light !
Such an amazing product! It offers great value for money considering the top-notch features it comes with. Definitely worth every penny spent! 🤩💰
The build quality is superb, the optics are bright and sharp, the focus mechanism is extremely solid and smooth. The entire assembly is much more solid that it appears to be in pictures. Definitely a high end scope. Pretty thrilled with it so far. After getting some more clear nights boy this thing performs beyond expectations, I’m imaging with the ASI2600MM pro in mono with it and wow, pinpoint stars across the entire feild, no aberration noticeable at all. This scope is the deal of the century. I mounted it to a Losmandy rail to add room for power supplies and my imaging computer. I still haven’t had enough clear night to really push it to it’s limits but having taken some images under less than perfect conditions the results are impressive to say the least…
A fantastic tool for exploring the cosmos from your backyard or any dark-sky location. The quality of the images will leave you speechless. 💫✨
I have been using this telescope for several weeks now, and its quality has completely astounded me. Its high-quality optics provide crystal clear views of the night sky that I had never experienced before owning this instrument. The setup process was straightforward and user-friendly which makes my stargazing sessions so much more enjoyable.
Great quality, dual speed focuser, no chromatic aberration. Good job! 👏 👏 👏 If you want to use 100 of your pictures get the flattener. That will be my next purchase.
This triplet APO refractor gives me crisp stars. Good DSO images. The only complaint is that the dovetail plate needs to be longer to achieve balance with a DSLR.
As someone who values high-end telescopes with top-notch features, purchasing this product was a no-brainer for me! It offers great value for money considering all the advanced specifications it comes packed with - definitely worth every cent spent!
This is not just another run-of-the-mill telescope; it’s a game-changer! Imagine being able to explore the cosmos right from your backyard or any dark-sky location? That's exactly what you get with this amazing piece of technology. You'll be left speechless by how crisp and detailed everything appears through its lens.
This is meant for astrophotography. Produces excellent images with the right camera. Highly recommended.
I am very happy to have it and I’m looking to years of using this and expanding my accessories for it.
Astounding! 🌟🔭
Beautiful telescope. Quality is excellent.
👍 The 48-Inch f/7 Triplet APO Apochromatic Refractor Telescope is a game-changer! Its superb build quality and bright, sharp optics have exceeded my expectations. I'm thrilled with its performance so far!
Incredible clarity! 💫✨
Crispy Viewpoints 👀✨
The dual speed focuser on this telescope is amazing - it's extremely solid and smooth. Plus, there's no chromatic aberration to worry about. Highly recommended for serious stargazers! 🌟
Top-notch quality! 🌟💫
Game-changer! 😍✨
i'm really impressed with its durability yet portability, aluminum body feels sturdy but not heavy at all
Fantastic 🔭
I'm really impressed by the incredible images this telescope produces when paired with the right camera. It’s definitely designed with astrophotography in mind.
This telescope's compatibility with various accessories has really upped my astrophotography game 📸