SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This little device is just out of this world! It's not every day you come across something that truly leaves you in awe. But this tiny gadget? It sure did the trick! Now let me talk about the speed of charging. You know how some chargers take forever and a day to get your phone from zero to hundred? Well, kiss those days goodbye because with this one, my phone was juiced up before I knew it! And when I say fast, I mean lightning-fast. Like blink-and-you-miss-it kind of fast. It seriously blew me away. The way it automatically adjusts to hold my phone... man oh man! That feature is nothing short of brilliant. No messing around trying to fit the phone into some rigid holder or worrying about it slipping out and crashing onto the floor. Nope - none of that nonsense here. This gizmo just gets its grip on your phone like a champ – safe and secure without any fuss whatsoever. It doesn't even matter what size or model your phone is either; big or small, old model or latest release - no problem at all for it! So if you're looking for a charger that’s super quick off the mark and has got an auto-adjust feature that's simply genius-level stuff, then look no further than this fantastic piece of kit right here.
I'm loving this wireless charger! It's super fast and the auto clamping feature is a lifesaver when I'm in a rush. Plus, the infrared sensor makes it feel like I've got my own personal assistant in the car. 👍👍
convenient
This charger is a lifesaver! Fast charging and auto clamping? Yes, please!
no more fumbling with cords while driving, this charger has made everything so much easier. charges really quickly too.
this product is amazing!!! 😁 i can't believe how quickly it charges and love that it secures my phone without me having to do anything.
What an excellent buy! This wireless car charger mount not only provides rapid charging but also ensures safety with its auto-clamping feature. And let's not forget about that high-tech infrared sensor - feels like something out of a sci-fi movie!
Recommend
Infrared sensor on point. Charges super quickly. Couldn't ask for more.