SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These hair clips are just fantastic! I've been looking for something like this for a long time. They're perfect in size and the matte finish is so elegant. I was pleasantly surprised to find that they stay put even during my morning jogs or on particularly windy days, which is saying something considering how thick and unruly my hair can be. The shark teeth design locks my hair firmly in place without causing any discomfort or tugging at all. In fact, it's quite gentle on the hair – no pulling, breakage or anything of the sort. Plus, there are seven different colors to choose from! It's nice having one clip for every outfit and occasion. All things considered, these clips offer great value with their durability and lightweight nature.
The non-slip feature of these large matte claw clips is truly impressive - they never budge an inch even when I'm working out or caught in strong winds! Each clip has a generous 3.4 size that fits perfectly regardless of whether you have thin straight strands or voluminous curls like me plus they're made from high-quality plastic ensuring durability without compromising comfort what more could you want?
got these big claw clips as a gift love them so much lightweight yet sturdy hold up well against wind & workouts also good for quick styling options definitely recommend
Perfect size, non-slip, and stylish. Couldn't ask for better hair accessories!
Finally found something that holds my thick curly mane securely without breaking it These large matte claw clips really do work wonders Their grip is solid but not harsh thanks to the crossed shark teeth design And with seven beautiful neutral shades included there’s always one that matches my outfit Perfect!
I absolutely adore these hair claw clips! They’re super easy to use making quick hairstyles a breeze Even better each pack comes with seven different color options meaning I can match them with virtually any outfit Great purchase overall!
i got tired of constantly adjusting my hair clips until i found these they're perfect for any type of hair and stay put all day long plus the matte finish is just too cute
Love these clips! They're sturdy and hold my hair in place all day.
A great value pack of 7 beautiful colors. Perfect for every outfit.
These claw clips are a must-have for anyone with thick or unruly hair. They're durable, lightweight, and hold even the thickest locks in place without causing discomfort. Plus, they come in seven different colors so you can match them to your outfit!
These claw clips are a lifesaver - so easy to use and they stay put!
I'm loving these large matte claw clips! They’re super easy to use and offer a secure grip on my fine straight hair Something I’ve struggled to find before The fact that they come in 7 different shades is just icing on the cake.
these clips have been such a lifesaver for me always keep one in every bag now never know when you'll need it great buy
The non-slip feature of these large claw clips has made styling so much easier. No more constant readjusting throughout the day - once it's clipped up, it stays put! And with seven elegant colors included, there's something to suit every occasion.
No pulling or tugging with these clips. Just secure, comfortable hold.
my go-to accessory right now love how gentle yet firm these are on my curls highly recommend
No more bad hair days thanks to these amazing claw clips! Their generous size works wonders even on thick curly tresses like mine while their durability ensures that I won't be needing replacements anytime soon Definitely worth every penny.
i've tried many types of clip but none compare to this one holds well doesn't slip out and doesn't tug at your roots bonus points for being stylish too
Loving how versatile these large matte claw clips are - quick buns twists half-up styles You name it Perfect addition to my daily wear accessories collection
these big claws make simple hairstyles look chic also very gentle on my hair no pulling or breaking
Gentle on my curls but holds them securely. A must-have!
These clips have been a game-changer for me. They're durable, lightweight, and hold even the thickest locks in place without causing discomfort. Plus, they come in seven different colors so you can match them to your outfit!
The matte finish of these large claw clips adds a touch of elegance to any hairstyle while their non-slip feature ensures that your look stays intact all day long Highly recommended.
Durable, lightweight, and perfect for any type of hair. Highly recommend!
the best thing about these is how easy they make styling especially when you’re in a rush just grab one clip up and go great value too with 7 pieces per pack