SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Man, I gotta tell you, this guide has been nothing short of a miracle for me! It's like having my very own superhero swooping in to save the day. You know, teaching emotional intelligence to preschoolers is no walk in the park. But with this guide on my side? It's as easy as pie and twice as fun! The kiddos are absolutely eating up these role-play games that have been included. They're not just playing make-believe anymore; they're learning how to handle their feelings and emotions too! And let me tell you something - there’s nothing more heartwarming than seeing those little faces light up when they start understanding their feelings better. And it ain't just about them having fun either – although don’t get me wrong, that’s super important too. This guide is helping them grow emotionally right before my eyes! I mean seriously, if I had a dollar for every time I've seen real progress in their emotional development since we started using this guide... well, let's just say I'd be sitting pretty! I'm talking leaps and bounds here folks – real tangible growth that even their parents are noticing. There’s less tantrums now because they’re learning how to express themselves instead of bottling everything up inside until it explodes out of nowhere. So yeah, hats off to whoever came up with this fantastic tool! It really has revolutionized the way we approach emotional education in our class and made learning about emotions an absolute blast for the kids. Let’s keep those party poppers popping 🎉 because boy oh boy does this guide deserve all the applause!
As a preschool teacher, I'm always looking for resources to help my students grow emotionally. This guide has been an absolute gem! The strategies are easy to implement and the kids absolutely love the role-play games. And can we talk about how it's made emotional reflection time so much more engaging? No more blank stares from the little ones - they're actually excited to share their feelings now!
I downloaded the guide for my daycare centre and it's made such a difference. It’s not just another eBook, but a step-by-step roadmap to raising emotionally intelligent kiddos with love.
As an educator, I appreciate how the strategies are actionable and backed by experts 👩🏫 Plus, being able to print it out is super convenient!
A gem for daycare centres. Practical, actionable and so easy to follow!
We've incorporated lessons on emotions into our bedtime storytelling and boy do we have fun while learning! This guide has changed how we interact with our kids – it's not just about teaching them but also learning from them.
I downloaded this guide on a whim for my daycare centre and boy am I glad I did! It's not just another parenting eBook with generic advice but a step-by-step roadmap that shows you exactly how to raise emotionally intelligent children with confidence and love. Plus, being able to print it out is super convenient when you have multiple caregivers on board.
Simple and clear. Wish there were more visuals. Love the content!
This digital download is like having your own personal parenting coach right on your device! Loving the sample questions for reflections - they've opened up some great conversations at home.
This has been a fantastic tool in my daycare. I do wish there were more age-specific examples, especially for under twos. Still, it’s strengthened my daily approach to emotions.
It's like having a personal parenting coach on your device!
Transformed our home into an emotionally nurturing environment. Highly recommend 🌟
I used this with my after-school group and found it really effective. A few more ideas for older kids would be great. Still, it’s a valuable, encouraging resource overall.
Being new parents, we were struggling with helping our toddler express his big feelings without throwing tantrums. That’s when we came across this beautifully structured digital guide – what a difference it has made in our lives! Our home isn't just filled with toys anymore but also tools that foster emotional growth
If you're passionate about nurturing calm, confident little hearts then this resource is perfect for you. It's helped me better understand what Emotional Intelligence really means!
The weekly EQ plan has been so helpful in keeping track of our journey towards emotional resilience. And no shipping wait time? Yes please!
Talk about value for money! A comprehensive digital download that doesn't bore you with jargon but gives actionable advice instead? It’s practical, applicable knowledge that any parent or educator can put into action immediately! Like having an expert at your fingertips 24/7 😃
An invaluable resource for anyone keen on raising emotionally intelligent kids.
The weekly EQ plan keeps us consistent and focused. Love it!