SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Never knew just how much setting goals as a couple could matter until we dove into chapter one of this guide. It's been enlightening to discover the power of a shared vision - our connection feels deeper and more meaningful now. We're looking forward to exploring the rest of this transformative journey together.
Just finished reading chapter one and wow, the power of a shared vision is no joke! My partner and I feel more connected already. 😊
The communication tips in this guide are top-notch! My partner and I now have meaningful conversations about our goals, it's like we're on a whole new level.
We've started celebrating wins and learning from setbacks. So empowering!
Chapter two was brilliant! The advice on choosing the right time and place for goal setting really made sense to us. Can't wait to put it into practice!
This eBook has been quite an eye-opener for us as a couple. It helped us align our individual ambitions with joint goals - something we've struggled with before.
I love how this guide emphasizes celebrating wins AND learning from setbacks. We're growing together through our goals, thanks to this gem!
Helpful, engaging, practical - this eBook ticks all the right boxes.
We thought we had goal-setting down pat but boy, were we wrong! This book showed us practical techniques that actually work. A bit too much jargon though.
This eBook has taken us from mere goal setters to genuine 'Goal Getters'! The practical techniques in chapter three were like opening up a toolbox for success, especially overcoming challenges together. And celebrating wins? That's become our favorite part! A bit wordy at times, but overall an invaluable resource for couples.
The SMART Goals section was so simple yet effective! Never knew setting realistic targets could be such fun (and less stressful).
The shared vision concept? Brilliant! We're more in sync now.
Overcoming challenges together? Check ✅ Tracking progress? Double-check ✅ This eBook’s got everything you need for successful couples' goal-setting.
Absolutely loved the part about revisiting and adjusting goals over time. So important yet often overlooked by many guides out there!
I'm not usually one for eBooks but man oh man...this one hits different 🎯 The benefits of relationship goal setting? Mind-blowing stuff here people!!!
This guide's made goal-setting fun and productive for us. Love it!
The guide was helpful, though it could use a few more real-life examples. Still, we've started setting goals as a couple and it's been great so far!
Chapter 4 was a revelation! Growing together through goals - priceless!
This book has become our go-to resource for keeping the momentum in our relationship. Building a future on shared success? Yes please!
The tools and methods to track progress have really helped us stay accountable to each other. We're achieving more together than ever before!