SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow, just wow! This checklist is like a gentle friend reminding you that confidence isn't about being loud, it's about presence. Love the mindset shifts 🙌
I've never been good with eye contact, always felt creepy but this guide taught me how to do it right. Just three seconds and bam - confident not creepy!
Love the reminder that confidence isn't loud, it's presence. So empowering!
This little gem has helped me spot my social hangovers and deal with them using a quick grounding method. It's really made a difference in my life.
Okay so I tried the 'open chest, soft eyes' posture daily and let me tell you...I feel like a new person strutting around town 😎
The exposure ladder game plan was slightly challenging for an introvert like me but hey, growth loves awkward right? Now I can handle social situations way better than before.
The 'open chest, soft eyes' posture tip? Total game changer!
So there were parts of this that didn't quite click at first (looking at you Confidence Journal) but after sticking with it? Really started seeing some positive changes! 👍
I'm all about celebrating progress no matter how small! And having something remind me of that every day? Priceless.
As someone who over-apologizes, swapping it for a thank you has been a revelation. Didn't realize how much I needed this until I got it!
The Confidence Journal idea has been a daily boost for me.
The '30 Days to Brave' bonus challenge was just the kick in the pants I needed to say yes to new social challenges. Awkwardness be damned, I'm growing! 🌱
'30 Days to Brave' challenge was tough but so worth it!.
So here's something unexpected - keeping a confidence journal and writing one small win per day has actually made me happier overall. Who knew?
I've always struggled with social anxiety but now...now I feel like I have tools to help me cope. This checklist is simple yet so effective!
Last but not least: You don’t need to be fearless to be confident. That final reminder hit home for me and gave me hope that even with my anxiety, confidence is possible..