SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A guide that not only addresses the importance of confidence in creativity, but also provides practical strategies to nurture it. The chapter on silencing your inner critic was a revelation - I've started using the prompts for rewriting my inner dialogue and can already see a difference in how I approach my art.
Just finished reading this guide and WOW! 🌟 The myth of talent vs the truth of practice? Mind blown.
After going through Chapter 2, I feel like my inner critic has been silenced for good. No more self-doubt holding me back!
This guide is my new secret weapon against creative doubt. 🎨
This book is a masterpiece in its own right. Reading about the journey of a self-taught illustrator was so inspiring.
The strategies to overcome creative doubt have changed how I approach art entirely - it's like someone turned on the lights!
I've always struggled with sharing my work, but now I'm ready to put myself out there without fear. This guide made that possible.
The personalized confidence plan? A stroke of brilliance, truly transformative.
Never thought a book could change my perspective on sharing my work so drastically! It’s like someone finally told me it's okay to be visible, to receive feedback without fear. And the part about common mistakes when sharing work? So insightful!
Felt a bit overwhelmed by all the information at first, but once you dive into it everything starts making sense. 👍
Wish I had found this sooner. The section on why confidence matters in creativity was an absolute revelation.
Embracing the learning curve has never been so exciting and rewarding!
This is not just another self-help book - it’s a journey from self-doubt to creative freedom. And what a beautiful journey it is!
The part about common mistakes when sharing work could have used more examples, but overall, still very helpful!