SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This guide has been an absolute revelation! I particularly loved the section about foods that help or harm sleep. It's incredible how small dietary tweaks can have such a profound impact on our rest quality. Now, I'm sleeping better and waking up refreshed - all thanks to this gem!
Who knew sleep could be so interesting? 😮 This ebook had me hooked from the introduction. Now I'm a bedtime routine ninja!
This ebook made me rethink my entire bedtime routine!
Wow, talk about an eye-opener. The chapter on poor sleep habits was like reading my own diary... late-night screen time is my nemesis!
Never realized how much food impacts our shut-eye until this guide pointed it out
This book has changed everything for me - no more tossing and turning at night! That section on creating pre-sleep rituals? Pure genius.
Nutrition and exercise advice was spot on 👍
I've been sleeping all wrong! Thanks to this guide, I now understand how light and noise affects my rest. My bedroom's getting a makeover tonight.
The nutrition and exercise tips are top-notch 👌 My meals are timed perfectly now, and guess what? I'm actually sleeping better!
A must-read if you're serious about improving your snooze
Ever felt like you're fighting a losing battle with your sleep? This ebook was my secret weapon. The chapter on understanding sleep basics was enlightening, to say the least. And those practical tips for a sleep-friendly space - priceless! My bedroom is now a haven of tranquility.
A bit heavy on the science stuff but still super helpful. Who would have thought that stress management techniques can lead to better sleep?
Love the practical tips for a sleep-friendly space!
The personalized sleep journal prompt was such a great idea 💡 It helped me identify patterns in my restlessness.
Fantastic read! Although it could use more illustrations, the content is solid gold. Especially loved Chapter four: Building a Consistent Sleep Routine.
Mind blown by Chapter two: Identifying Poor Sleep Habits 😲 So many 'aha' moments there!
I must admit, some parts were slightly technical but overall, it's packed full of useful insights. Especially appreciated the part about recognizing sleep disorders and when to seek professional help - really helped me understand my own situation better. If you're looking for ways to improve your slumber habits, give this one a read!
The stress management techniques are simply life-changing.
If you're struggling with your snooze game like I was, give this one a go. The chapter on managing stress alone makes it worth every penny!
Wasn't sure when to seek professional help until reading this. It really cleared up a lot of confusion for me.
Wasn't expecting to find such valuable advice in an ebook. I mean, practical tips for a sleep-friendly space? Yes please!
Whoa, this guide is a sleep game level-up!