SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Been using this for a month now and it's made such a difference. The section on understanding body tension was enlightening - I never realized how much stress I was carrying in my muscles! Now, with the help of progressive muscle relaxation, I'm learning to release that tension and it feels amazing.
Love love love this! I've been using it for a week and already my shoulders are less tense. Who knew relaxation could be so simple? 😄
I'm not usually one for these sorts of things but I gotta say - this checklist has made such a difference in my daily routine. My tension headaches are practically gone!
This is the perfect companion for anyone looking to reduce stress in their life. It's easy to follow, practical, and makes relaxation fun!
Superb guide! Tension identification section was a real eye-opener for me.
Wow, what an incredible guide! The deep breathing techniques have really helped me to stay calm during stressful situations at work.
The progressive muscle relaxation section was especially helpful. I tried it before bed and had the best sleep of my life
This checklist has genuinely improved my quality of life. From mastering deep breathing techniques to incorporating quick relaxation tips during the day, each step is practical and easy to follow. Plus, developing my own personalized relaxation routine? Priceless! It’s like having a personal wellness coach at your fingertips.
The personalized relaxation routine? Absolute game changer. Love it!
A little bit too much information all at once but overall very useful. The quick relaxation tips have become part of my everyday routine now 👍
Wish I'd found this sooner - it's been so helpful in managing my stress levels. The deep breathing techniques are particularly good!
Quick, effective and easy-to-follow - exactly what I needed for stress relief!
I'm not 100% sold on the muscle tension part, but the rest is brilliant! My favorite is the visualization – takes me right to my happy place 😊