SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Loving the holistic approach in this checklist. It's not just about diet or exercise - it covers everything from sleep hygiene to emotional triggers. So comprehensive!
Used the hydration tips and ditched my afternoon coffee - I've got more energy than ever!
I never knew that binge-watching was actually stressing me out! This guide has opened my eyes and helped me make some positive lifestyle changes.
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This checklist really made me rethink my multitasking habits during breaks. Now I focus on true rest, and boy does it feel good!
Who knew decluttering could be so calming? This guide did!
Used the 'Cortisol Calm-Down Prompt Cheat Sheet' today when work got hectic...it works wonders! Can't wait to keep using these prompts every day.
The sleep environment optimization tips were just what I needed for better rest at night.
Never thought of decluttering as a way to reduce stress but after following the steps in here, my workspace feels so calm now 😊
The meal planning tips have been super helpful - no more sugar crashes mid-afternoon! Plus, who knew pumpkin seeds were magnesium-rich?
The 'Cortisol Calm-Down Prompt Cheat Sheet' is now part of my daily routine.
Tried mindful movement for the first time today because of this guide...and loved it! Excited to explore tai chi next 🧘♂️
I had minor issues with getting into breathwork at first but once i did wowza!! My mind feels clearer than ever before
I'm loving the practical, easy-to-follow steps for managing my cortisol levels.
This isn't your typical boring health guide. The humor and casual tone kept me engaged, while I learned so much about managing my stress triggers.
Day 3 of the '5-Day Calm Challenge' and already feeling more peaceful! Can't wait for Day 4's decluttering task
The guide's focus on mindfulness and breathwork has been a game-changer!
The tips on how to create a low-stress environment are fantastic - I've added some calming lavender scents around my home and it's made such a difference!
I'm not fully there yet with setting clear boundaries with difficult people, but this guide has given me the confidence to start trying.
The 'Cortisol Calm-Down Prompt Cheat Sheet' is now part of my daily routine.
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I love that this checklist isn't just telling you what NOT to do (like avoiding caffeine), but also offers practical alternatives (like sipping herbal teas).
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