SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
First things first, setting it up was an absolute breeze. Seriously, no headaches or frustrating instructions to deal with here! The process was as smooth as butter and quicker than a hiccup. Less than 10 minutes from unboxing to fully operational – now that's what I'm talking about! The of truth came when everything was set and ready to go. And boy oh boy did it impress me! It wasn't just easy; it was like falling off a log easy! No hiccups or glitches in sight which is more than can be said for some of the other stuff out there. So yeah, despite being pretty apprehensive at first glance, once all the pieces fell into place and I saw how effortlessly everything worked together... well let's just say any doubts were blown out of the water faster than you can say 'impressed'.
Camping with kids can really test your patience, right? But let me tell you, this tent's three-way design is a total game changer. It's like having your very own lifesaver the wilderness! Picture this: You're out there in the great outdoors, surrounded by nothing but and sky. The air smells of pine and campfire smoke. Kids are running around, full of energy even after a whole day hiking and exploring nature trails. When it comes to bedtime or just winding down for some quiet though, that's when can get tricky. We all know how much kids love their personal space! They want their little corners where they can spread out their stuff without anyone else messing with it. Enter our trusty tent with its clever three-way design. It’s not just any regular camping gear; think of it as your secret weapon for maintaining peace among the troops while roughing it up under the stars. And don't forget yourself – you also get a piece of tranquility amidst all that fun chaos because everyone is contented in their individual spaces.
We’ve had barbecues under its shade during heatwaves when everyone else was getting sunburned, and cozy gatherings inside while snowflakes gently fell outside during winter escapades. Even on rainy days when others were scampering around looking for cover, guess who was sitting pretty? That's right, us - thanks to our reliable buddy here. So yeah, don’t get fooled into thinking this is only good for summer use because oh boy would you be wrong! This beast does more than just provide shelter; it adapts and thrives in any situation making sure we’re comfortable wherever we decide to set up camp.
It’s lightweight yet sturdy – ideal combo for hiking trips! Plus the storage bag makes transportation super convenient.
Definitely recommend! This thing has room to spare and offers great protection from wind and rain.
Crafted from high-quality polyester with fiberglass? Yes please! This baby can withstand anything Mother Nature throws at her.
Bought this for our annual family camping trip. Everyone was impressed by how spacious and sturdy it was.
this isn't your average tent.. lightweight, compact design makes storage easy peasy..
Absolutely love this tent! It's so spacious and the material is really durable. Great for family camping trips. - 🏕️😍
I've used numerous tents over the years for my outdoor escapades, but this one takes the cake. The high-quality Polyester material with Fiberglass is a testament to its durability and robustness harsh weather conditions. It not just about being waterproof and windproof; it's about how well it can maintain these properties even after repeated use, which this tent does beautifully. What particularly impressed me was the three-room design - an absolute godsend when you're camping with a group. Each room offers enough space to move around comfortably, making it feel like a home away from home rather than just another camping accessory.
The tent's three-room design is a game-changer. Privacy and space in one package!
Withstood harsh weather conditions on our mountain trip, truly waterproof and windproof.
Setup was a breeze! Instructions were clear, had it ready to go in no time.
the inner mesh pockets were perfect to keep my stuff organized while the special opening allowed me to charge my devices easily.. best purchase ever!! - 💼🔌💯
the mesh top gives excellent airflow.. felt so comfortable even during hot summer nights
Lightweight but sturdy. Great for all my outdoor adventures.
Never thought I'd find a tent that caters to modern camper’s needs so well. Inner pockets and special opening for cords? Genius!
Recommend
Being someone who enjoys spontaneous trips, I need gear that’s easy to set up and pack away. This tent fits the bill perfectly! Not only is setup effortless (it took me less than 10 minutes on my first try), but packing it back into its compact storage bag was also a breeze - no wrestling or forcing needed! But what truly sets this tent apart are its adaptable features: mesh windows for excellent airflow during those hot summer nights, along with a removable rainfly for unpredictable weather changes – talk about versatility! Plus, having inner mesh pockets for storage and an opening specifically designed for electrical cords reflects thoughtful planning catering to modern campers' needs.
Took it hiking; lightweight yet sturdy - a great combination.
What sets this apart from other tents I've used? The thoughtful features! It really feels like they had campers in mind when designing this.
One thing that sets this apart from other tents is its thoughtful features like inner mesh storage pockets and special opening for electrical cords – perfect for modern campers who need their gadgets handy
Love the removable rainfly feature - adaptability at its finest!
Impressive
wow... just wow.. never thought i'd find such an adaptable tent.. mesh windows are great for airflow and removable rainfly came in handy during unexpected weather changes