SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These sneakers are an absolute revelation. The limited-edition retro design is a fresh take on the iconic German squash sneakers, and I must say they've done justice to the original style. They're breathable and lightweight which makes them perfect for summer wear and all-day comfort. What's more, the mixed material upper that combines genuine suede with durable fabric gives these shoes a unique look that stands out in any crowd. But it's not just about looks - the classic herringbone sole offers vintage style along with reliable grip making them versatile enough to match my casual outfits from shorts to denim! Plus, there's this subtle palm wreath detail at the heel which adds a winning finish!
Short words: love em'. Retro design? Check. Lightweight & breathable? Double check! Perfect for summer outings or sports.
I'm typically not one for lengthy reviews but these trainers deserve some recognition – who knew functional could also be fashionable? These shoes are light as air yet sturdy thanks to their mixed-material upper of genuine suede paired with durable fabric – talk about getting the best of both worlds! The foil-stamped victory emblem at the heel is such a nice touch too!
these kicks are so cool man like seriously they have this old school vibe going on but still feel modern you know what i mean plus they're super comfy
Great awning! Love the UV protection feature.
The versatility of these trainers is simply unmatched; whether I’m wearing shorts or jeans, their stylish retro design always seems to fit right in.
i’m all about comfort when it comes to footwear and boy do these deliver plus they look amazing too
Perfect for my SUV, sets up in minutes!
I bought these low-top trainers recently and boy am I impressed! They're super comfortable and lightweight which makes them ideal for everyday wear during summers or even sports activities.
can't get over how good these look on me honestly didn’t expect them to be this comfortable either win-win situation here folks
You can tell that each element has been thoughtfully designed, from the breathable and lightweight fabric that's perfect for summer, to the classic herringbone sole which offers a reliable grip.
No more sunburns on camping trips thanks to this!
These trainers are simply fantastic! They're not only stylish with their retro design but also extremely comfortable. I love how they've combined suede with fabric for a unique look!
these shoes are everything i wanted in a pair of sneakers – comfy lightweight and so darn cute
Loving the glow-in-the-dark pegs, so handy at night.
The subtle palm wreath detail at the heel is such an elegant touch on these otherwise sporty trainers - it feels like I'm wearing victory on my feet every time I step out in them!
Absolutely adore these! The mix of genuine suede and durable fabric gives them this really cool, unique look. Plus, they’re super comfy too!
I was amazed by how light these shoes were when I first picked them up. Wearing them feels like walking on air- all while maintaining a good grip thanks to the classic herringbone sole.
got these bad boys last week haven't taken em' off since then trust me you need these in your life
Ideal for tailgating parties. Sets up really quickly too!
A lifesaver during unpredictable weather conditions on our family outings
The breathability factor alone makes this pair worth every penny spent – no more sweaty feet during summers or after sports activities!
i didn’t think i’d ever fall in love with a pair of shoes yet here we are best purchase ever
The retractable design is super convenient and easy to use.
The limited-edition retro design is quite eye-catching; it’s definitely got people asking where I bought them from.