SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been using this natural resin massage tool set for a little over a month now and I have to say, it's exceeded my expectations. It was recommended by a friend who swears by its benefits and I'm glad I decided to give it a try. The tools are very user-friendly, even if you're new to gua sha therapy like me. They glide smoothly on the skin without causing discomfort or irritation which is great especially when massaging sensitive areas like the face and neck. Since incorporating them into my nightly routine, I've noticed that my skin looks more toned and feels firmer than before. Not only does it help with facial contouring but also aids in relieving muscle tension throughout the body which is an added bonus after long work days.
Oh wow 😍 These massage tools have become my go-to self-care ritual. The natural resin is so soothing on my face and neck... it's like having a mini spa day at home.
I was looking for a natural way to help reduce tension and improve circulation, and this set of tools has been fantastic. They're made from natural resin which feels really smooth on the skin. I use them every evening as part of my wind-down routine and have noticed a significant improvement in both my skin tone and overall relaxation.
I've been using this set for a few weeks now and the results are amazing! My skin feels smoother, firmer, and I've noticed a reduction in puffiness. Highly recommend these tools!
love love love these things!! i use them every night before bed to relax & they work wonders on any tension or stress in my body 👌
Recommend
A must-have in my skincare routine now. These tools are really effective and easy to use.
The quality of this set is top-notch - sturdy yet gentle on the skin. It has definitely helped with lymphatic drainage and overall facial contouring.
i was skeptical at first but decided to give it a try... best decision ever!!! no more morning puffiness plus it feels really good when you're massaging your face neck & body 🙌🙌
Having these massage tools at home has truly elevated my self-care game. The quality is excellent, they feel great on the skin, and are very easy to use. I've seen noticeable changes in facial puffiness since using them regularly - it's like having a professional facial treatment right at home!
Perfect for a relaxing massage at the end of a long day! My skin feels rejuvenated!
This toolset has been an absolute blessing for me! Not only does it help stimulate blood flow, but also aids in relieving muscle tension after long days. Couldn't be happier with the purchase.
Super happy with this purchase, it's like having a personal masseuse at home. A+ product 👍