SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been using this foldable bathtub for a few weeks now and I must say, it's one of the best purchases I've made for my baby. The design is incredibly thoughtful - it's easy to fold up and store when not in use, which is perfect for our small apartment. It also comes with a comfortable cushion that ensures my little one stays cozy during bath time. The built-in thermometer feature has taken away all my worries about getting the water temperature just right - no more second-guessing if the water is too hot or cold! As a new parent, anything that makes life easier is a godsend and this product certainly does that. Plus, its versatility means we can continue using it as our child grows into toddlerhood without needing to buy another bathtub anytime soon.
Love this baby bath! It's so easy to fold up and store when not in use. The cushion is a nice touch, makes my little one comfortable during bath time. 👍
A must-have for parents! The comfort of the cushion along with precise temperature control makes bath time a breeze.
I am so impressed with this bathtub! It's sturdy even though it folds up, and the added cushion provides extra comfort for my little one during bathtime. Also love that it comes with a thermometer - no more guessing if the water is too hot or cold!
I must say the built-in thermometer feature of this tub has made our bathing routine much easier. Now I can always ensure that the water temperature is perfect for my baby.
so happy with this purchase... it’s just right for my 6-month-old and i see us using it way into toddlerhood. plus, it folds away neatly!
This bathtub is amazing! Perfect size, lightweight yet sturdy, and folds flat for storage - what more could you ask for? Plus the cushion keeps bub comfy while splashing around.
i was skeptical at first but now i'm sold on its convenience and design. love how it comes with a soft cushion too 😊
The best thing about this product is its versatility – suitable from newborn stage till 36 months which means we don't have to keep buying different bathtubs as our child grows.
Absolutely thrilled with how portable this bathtub is – great for taking along on family holidays or visits to grandma's house without any fuss!
Space-saving and baby-friendly – this bathtub is a win-win situation! 🌟
As a first-time parent, I was looking for something easy to use and this foldable bathtub fits the bill perfectly. The cushion is soft and comfortable, making bath time more enjoyable for my baby. Plus, it's super convenient to store away when not in use.
i love how it folds up so easily... saves space in our small bathroom. the thermometer feature is really handy too!
Who knew something as simple as a foldable bathtub could make such a big difference? The addition of the cushion provides extra comfort during baths which my kid seems to enjoy greatly!
So pleased with this tub! It's compact, easy to clean, and the cushion is a definite plus. 👌
This product has been a lifesaver! It's spacious enough for my growing toddler yet compact when folded up. The built-in thermometer feature ensures that we always have the right water temperature which gives me peace of mind during baths.
This foldable bathtub is just what we needed - practical, convenient and safe for our little one.
We are absolutely thrilled with our purchase! This bathtub offers everything we were looking for: portability due to its foldable design, safety thanks to its built-in thermometer feature and comfort courtesy of an included cushion.
Convenient, safe, and comfortable for my little one. Highly recommended!