SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've got to tell you, this inflatable kayak has seriously stolen my heart! I mean, it's like the Swiss Army knife of watercraft. It can do pretty much anything and everything. Whether I'm just out there on the lake for a chill paddle around or if I'm in the mood for some thrilling water-skiing action, this baby always comes through. The versatility is off the charts! It doesn't matter what kind of mood Mother Nature is in; calm waters or rough seas, this bad boy handles it all with ease. And guess what? You don't have to be an kayaker either. Even if you're a rookie who's never stepped foot into one before, trust me when I say that handling this thing will be a breeze! But wait till we talk about comfort - oh boy! This isn't your run-of-the-mill inflatable kayak that leaves your backside sore after an hour of paddling. No way Jose! The seating arrangement here is so comfy it feels like floating on air while surrounded by water. So whether you're planning for a short jaunt across the pond or gearing up for a long day exploring uncharted waters, rest assured knowing that discomfort won’t even make its way onto your list of worries. All said and done though - what really gets me gushing over this kayak is how perfect it fits into any scenario involving water-based fun – leisurely paddling sessions under sunny skies or adrenaline-pumping water-skiing adventures; whatever floats your boat (or should we say ‘kayak’), right?
Great kayak! Light, portable and super easy to set up. 👌
This thing holds up like nobody's business! It doesn't matter if the waves are playing nice or throwing a tantrum; this kayak stays rock solid through it all. But what really blew my socks off was how well it maneuvers. I mean it moves around so smoothly and seamlessly, almost feels like dancing on water! Whether I wanted to take sharp turns or glide along leisurely paths, it handled everything brilliantly without any hiccups. Last weekend was its maiden voyage at our local lake and man oh man did we have an amazing time! The sun shining down on us while we paddled away without care in the world...it was pure bliss!
The durability of this thing is through the roof. It's built like a tank but doesn't feel heavy or cumbersome at all. You know how some products just give up on you after a few uses? Yeah, not this one. It'll stick with you through thick and thin. There's enough room in here for everything you could possibly need and then some more! And yet despite its generous capacity, it never feels bulky or unwieldy which is really something else! But what really seals the deal for me is how easy-to-use it is - especially for beginners like myself who are still learning the ropes. The design isn’t complicated; there aren’t any tricky parts to figure out or convoluted instructions to follow – just straightforward functionality that makes life easier instead of harder.
I've been kayaking for years now but this one really stands out in terms of comfort. Long journeys are no problem at all.
I love how it's available all year round. Now I can satisfy my spontaneous adventure needs anytime!
no caps needed to express my joy with this purchase: awesome kayak!! super comfy and great for fishing trips too
This inflatable kayak is the perfect travel companion - light, compact and easy to carry when deflated.
WOW! So stable even in rougher waters.
So impressed by the effortless portability of this kayak. It's lightweight yet sturdy enough for two people.
the inflation system makes getting ready quick & hassle-free plus it’s pretty durable too.
L our new inflatable 2-person luxury venture kayak! Available throughout the year which is great because we are always ready for an adventure!
this thing is amazing!! so light and compact when deflated, it's perfect for travelling 😍
I'm impressed by how well-built this thing is. Doesn’t feel like just another inflatable boat at all!
wow
i'm really happy with the purchase, you can even add your own logo or design (for an additional cost) but totally worth it!
🙌🏼
Kayak was fantastic on our beach day trip 👌
Never thought an inflatable kayak could be this good! It's lightweight, easy to carry and the option to personalize is a bonus.
This isn't simply a boat; it's an adventure machine that guarantees fun times whether you're into fishing or just floating around.
This kayak is the real deal. Spacious, sturdy and easy to handle. My new favorite outdoor activity gear.
if you're looking for a reliable inflatable kayak, this one's a good pick: durable material and really spacious
The year-round availability of this product is just perfect for someone like me who loves spontaneous adventures!
This kayak has been a great addition to our camping trips. It's light, compact when deflated and super easy to set up. 👍
extremely satisfied with my purchase!