SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow, this humidifier is a breath of fresh air! Love the app control feature. 👌
I've been using this evaporative humidifier for a while now and I must say, it has exceeded all my expectations. From its sleek design that fits well with my home decor to its silent operation that allows me uninterrupted sleep - everything about this product screams quality!
My skin has never felt better since using this product. The 4L capacity lasts all day and night - perfect for my dry skin!
Cool
Got one recently and I'm loving it! Being able to control it from my phone is so convenient 📱
No more chapped lips or dry skin thanks to this amazing gadget! The app control feature lets me adjust settings as per my needs which is super convenient. Plus, the 4L capacity ensures continuous operation without frequent refills.
I've noticed such a difference in air quality with this gadget... Highly recommend!
Sleeping like a baby since getting this evaporative humidifier 💤🌙
This product really delivers on its promise. With an impressive 4L tank capacity, I don't have to worry about constantly refilling it. And being able to monitor humidity levels from anywhere using the app adds so much value in terms of ease-of-use and convenience.
No more waking up with a parched throat thanks to this fantastic device 😊
Dry lips? Dry skin? Not anymore, thanks to my new favourite piece of tech!! 💋👏
Being able to adjust settings via an app from anywhere - now that's modern convenience at its best!
👍
Finally found something that actually works for improving indoor air quality! This evaporative humidifier has been awesome in maintaining optimal moisture levels at home, making winters way less harsh on our skin and respiratory health.
Love this humidifier, it's a skin-saver!
App control is super convenient. Big fan of this product.
This evaporative humidifier is nothing short of amazing! The 4L capacity ensures it lasts all day and night, which has been a godsend my dry skin. What's more, the app control feature adds an extra layer of convenience that I didn know I needed until now.
My plants say thank you ❤️❤️❤️
The 4L capacity is impressive - lasts all day and night!
No more dry throat in the mornings, thanks to this gadget.
I am impressed with this product. It has significantly improved the air quality in our home made it much more comfortable to be during these cold winter months. Plus, being to control it through an app just makes everything so much easier!
I can adjust settings from anywhere using the app. So modern!
So far so good... This device has not only improved our indoor air quality but also helped maintain optimal humidity levels without making everything damp thanks to its impressive evaporative technology.
This humidifier has been a lifesaver, especially during the winter. My skin feels so much better!
Controlling device through an app is pure genius! It's made things so much easier.The 4L is just perfect - it lasts all day and night without needing to be refilled.