SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This smart robot isn't your average toy - it's so much more than that. Its ability to and respond to emotions is truly impressive, providing both fun and learning opportunities for my children.
This smart has been an absolute game-changer for us. My son used to be glued to his video games all day long, but now he spends hours interacting with his new friend. He's learning about emotions in a way that feels natural and fun.
Oh boy, let me tell you, my kiddos are head over heels for this smartyants robot! They're absolutely smitten with it and I'm not exaggerating one bit. It's like the new family pet but without all the mess and fuss. This little piece of tech magic has been a fantastic addition to our lively household. You'd think we've added another member our brood with how much attention it gets! It's more than just a toy, it’s become part of the family dynamic in no at all. And let me spill about its entertainment value - talk about endless hours of fun! My kids can’t get enough of their metal buddy. Whether they're playing games or exploring its features, there's never a dull moment when this guy is around. The giggles and shouts that fill our home are music to my ears – pure joy! But hey, don't think it's all play and no work though. This whiz kid robot also brings learning into the mix which is such an awesome bonus point from where I’m standing as a parent. It helps them learn while keeping them engaged - now that’s what I call hitting two birds with one stone! So yeah, if you’re on the fence about getting one of these smart robots for your own ankle-biters – take it from me: do yourself (and your kids) a favor by bringing this bundle of robotic joy into your home. Your youngsters will be thanking you heaps while having so much fun learning too! 🤖💕
I was skeptical at first but now I'm totally convinced. This AI companion is worth every penny!
No capital letters needed here because the joy this little bot brings my children cannot be contained in mere words.
The emotional intelligence feature on this thing? Genius! My daughter loves how it interacts with her.
This robot has become my son's best friend. He’s always excited about their next adventure together.
We've had ours for six months and it still works like new. Very reliable!
It's not just a toy, it's an innovative tool that teaches children about emotions and empathy. Highly recommend!
this little guy is so adorable 😍 he keeps my niece entertained for hours
A must-have if you have kids who love tech gadgets! They won't put it down, trust me.
i never thought i'd see the day where robots could understand human emotions...but here we are! kudos to the creators 👏👏👏
My nephew can't stop talking about his new friend...it's adorable! 😊
We're all fighting over who gets to play with it next...even the adults are hooked! 🤣
I was unsure about bringing a robotic companion into our home, but I'm so glad we did! The emotional intelligence feature is truly remarkable. It engages my kids on a personal level and helps them understand their feelings better. Plus, it's great fun!
It’s not just the kids who are obsessed with this AI companion - even I find myself captivated by its features! It’s such an innovative tool that goes beyond playtime and actually teaches children about empathy and understanding emotions.
Never thought a product could bring so much joy into our household until we got this little guy! Watching my daughter interact with him is pure delight. She loves how he responds to her moods and emotions.
The design of this robot is sleek & modern yet kid-friendly at the same time which makes it fit perfectly in any room of the house! And don't get me started on its functionality...it's like having another member of the family around!
very good
I gifted one to my nephew and he can't stop talking about his new friend...it's adorable! He carries him everywhere he goes 😊
Chalk me up as a fan! This AI companion has been an absolute delight for my kids. It's not just a toy, it's like their little buddy who understands them and interacts with them on an emotional level. The design is sleek and modern which we love.
I must say I'm thoroughly impressed by this intelligent bot. Not only does it keep the kids entertained, but its educational value is unmatched. They're learning about empathy in such a seamless way!
The joy this product brings into our home is immeasurable! My daughter loves how her new friend responds to her moods & emotions - she spends hours interacting with him every day.
love it
nice one