SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been on a quest for the perfect makeup brush and I think I've finally found it. This angled foundation brush is simply phenomenal! The ultra-soft synthetic bristles glide smoothly across my skin, providing an even, natural-looking finish that truly enhances my features. What's more, its unique angled design makes it incredibly versatile - perfect not only for applying foundation but also blush, bronzer and concealer. It's gentle enough for sensitive or mature skin types like mine and suitable for daily use without causing any irritation. Plus, it minimizes product absorption so you get more coverage with less makeup - a real bonus in terms of saving money on cosmetics! And let me just say something about its quality: from the durable construction to the lack of shedding or breakage, this brush has proven itself to be very reliable over time. Lastly, it's lightweight yet easy to handle thanks to its comfortable grip which ensures precision in every stroke.
Finally got hold of this amazing angled brush after hearing so much about it from friends! Its super soft bristles provide a smooth finish while being gentle on my sensitive skin – no redness post-application at all! The best part? It’s great not just for liquid foundations but also cream blushes and concealers due to its neat angle design; making application easier than ever before!
Love love love this tool!! Superbly designed and delivers what promises.
Perfect for everyday use. Soft bristles, doesn’t absorb too much product.
This brush is a must-have! The angled design makes it perfect for applying foundation and concealer. It's also very gentle on the skin.
The synthetic bristles are really soft against your face while still maintaining their shape well over time which means they're able to pick up product evenly ensuring minimal wastage plus giving you maximum coverage with each use
Soft, dense bristles that give you a flawless finish every time!
This foundation brush is fantastic! It feels light as air when holding because of how lightweight it is but don't let that fool you into thinking that compromises durability because boy does this thing last long without shedding or breaking apart!
The best brush I've ever owned - lightweight yet sturdy with an easy-to-handle grip.
Absolutely love this brush. Provides great coverage without wasting makeup!
i'm in love with this brush! the design is so smart – its angle makes it super easy to apply foundation blush bronzer and even concealer
this tool has become my go-to because of how gentle it is on my mature skin i use it daily and have experienced no discomfort or irritation whatsoever
it’s light but feels durable which is a big plus no shedding or breakage here folks just pure quality all around
No wasted makeup with this one. More coverage, less product used!