SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was initially drawn to the sleek, modern design of this mirror - it has an arched shape that adds a unique touch to any bathroom. But what really sold me were its practical features: built-in LED lights and temperature display. The lights are bright enough for tasks like shaving or applying makeup but can also be dimmed when you want softer lighting, which is something I appreciate as someone who gets ready early in the morning while my family is still sleeping. Plus, they're controlled by a touch sensor making operation super easy and convenient! And then there's the temperature display feature - something I didn't know could be so useful until now. It's great being able to check the room temperature without having to reach for my phone first thing in the morning.
This mirror is absolutely stunning! The LED lights are bright and dimmable, perfect for makeup application. Plus, the built-in temperature display is a cool feature that I didn't know I needed until now. 👍🏼
Bought this as a gift for my wife and she loves it. She says the touch sensor makes turning on/off the lights super easy and convenient.
Elegant design, practical features. Absolutely love it!
so happy with this purchase!! love how it adds a modern touch to our bathroom. the light is just right not too harsh or too soft.
This product has exceeded all expectations! It's not just any ordinary mirror; it's packed with useful features that make everyday routines so much easier. The LED lights provide perfect illumination whether I'm shaving or applying skincare products and being able to adjust their intensity is a big plus! What sets it apart though is its unique arched design - it adds such elegance to our bathroom making it feel like a high-end spa. And let's not forget about the temperature display function - something I didn't know could be so convenient until now!
arched design of this mirror caught my eye at first glance. The lighting around it creates an ethereal glow that beautifully illuminates my face during skincare routines.
Impressed
This mirror brings elegance and functionality to my bathroom.
wow what a great investment! was hesitant at first but no regrets after setting up in our bathroom...the led lights make all difference when applying makeup plus i can check temperature without leaving room 😊
The touch sensor is incredibly convenient and user-friendly.
I'm impressed by how well made this mirror is - very sturdy yet sleek looking. It's also quite large which gives me plenty of space to see myself when getting ready in the morning.
I recently renovated my bathroom and was looking for finishing touches when I came across this mirror. Its stylish arched design caught my eye at first glance but what made me purchase were its additional features: LED lights with adjustable brightness levels (perfect for different times of day) and even a temperature display (a bonus feature that turned out to be quite helpful). Now every time I step into my bathroom, there’s this sense of luxury thanks to this beautiful piece.
we have two of these mirrors in our home now they're so good! we get compliments on them all time from guests 👌🏼
recommend
it’s been a month since we installed this in our master bath...still as impressed as day one..lights up space beautifully with just right amount of brightness 😍
Temperature display feature is quite handy. Great buy!
great quality product...the led lights are super bright and dimmable which i appreciate. plus it looks really stylish in our bathroom
I've been looking for a mirror that not only complement my bathroom decor but also offer practical features. This mirror does just that and more! The sleek arched design adds a modern touch to the room while the LED lights provide perfect illumination, making tasks like makeup application so much easier. Plus, it has a display feature which I didn't know could be so useful until now. It's sturdy, well-made and looks absolutely stunning in our bathroom.
It’s like having a personal vanity station right in your own bathroom…so convenient!
Aesthetically pleasing with top-notch functionality! 👍
satisfactory
this thing is awesome!! easy installation too…now I feel like i’m getting ready in a fancy hotel every day 😎
This product has exceeded my expectations in terms of both aesthetics and performance.. A must-have addition to any modern bathroom!
never knew i needed something like this til i got one...now can’t imagine life without it 🤷♀️