SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Never thought a simple dog leash could make such a massive difference in our daily walks. This automatic retractable leash with dual straps has been nothing short of amazing. Now, walking my two rambunctious retrievers is no longer an exercise in chaos and frustration. The leashes manage to keep the dogs under control without restricting their freedom too much - it's just perfect!
🌟 This leash is a lifesaver! It's super easy to use and the dual strap feature is perfect for my two fur babies. Highly recommend it!
wow just wow, never thought I'd be this excited about a dog leash but here i am. the automatic retractable feature is so convenient especially during our daily walks in the park.
I'm absolutely loving this product! The dual strap design has made walking my dogs much easier than before. No more tangled leashes or struggling pups. Great purchase indeed 👍
Useful!
I'm so impressed with this product! It’s not your ordinary leash; its automatic retraction feature ensures that I never have to worry about excess cord getting tangled or causing accidents during our walks. On top of that, the dual strap system makes it possible for me to walk both my terrier and poodle at once without any issue. It’s durable, reliable, and definitely worth every penny.
this thing is amazing, seriously guys. it retracts smoothly and doesn't jam like other ones i've used before 🐶
Finally found an ideal solution for walking both of my energetic pooches together without any hassle. The auto-retracting mechanism works flawlessly, making walks smooth and enjoyable.
This new leash has been wonderful! It's sturdy enough for our large breed dogs yet flexible with its automatic retractability - no more pulling or straining on our end anymore 😊
recommend
i can’t believe how good this leash is! not only does it automatically retract (which saves me from tripping over long cords) but also fits two dogs at once… best investment ever!
Absolutely top-notch quality and performance from this dual strap leash; the automatic retraction ensures that there's always just enough slack without compromising control - makes strolling with my furry friends pure joy!