SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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This mirror is a gem! With its sleek black metal frame and adjustable LED lights, it's perfect for my early morning makeup routine. The anti-fog feature is fantastic - no more wiping down mirrors after hot showers. It's both functional and stylish, I totally recommend this one!
Sophisticated look with adjustable light levels and no more foggy reflections!
knew a mirror could be so exciting? From its chic black metal frame to its powerful LED lights and anti-fog feature, everything about this product screams quality. No more struggling with makeup application or shaving thanks to clear visibility even post-shower steaminess. And let me tell you about these LED lights - they're super bright yet easy on eyes because you can adjust them as per your comfort level which makes all the difference when doing your hair or makeup in the morning rush hours 🤩💡.
So happy with this purchase! This mirror not only looks beautiful but also comes with great features like the adjustable lighting which helps during low light conditions. Plus, it doesn't fog up after showers anymore - definitely worth every penny.
Impressive
Raving about a bathroom mirror? Yes, it's that good!
This mirror is such an amazing addition to our home! Its sophisticated design enhances any space while providing practical features that ensure convenience at every step – whether applying makeup under perfectly lit conditions or stepping out of a steamy shower into clear reflections due to its anti-fog technology. Not only does it look super trendy with its black metal frame but also comes loaded with features like led lighting that’s adjustable (love this!) and an anti-fog function which means clear visibility even after steaming hot showers...couldn’t have asked for anything better 😊💖
I'm by how much this mirror has transformed my bathroom into something out of a home decor magazine. The black frame gives off a modern vibe while the LED lights offer practicality with ample adjustable lighting according to need.
Loving the chic black frame and clear visibility post-shower 😊💖
Bought this mirror on a whim and boy am I glad I did? From its chic black metal frame to its powerful LED lights and anti-fog feature everything about it screams quality. Now putting on makeup or shaving has become so much easier thanks to clear visibility even post-shower steaminess.
❤️