SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Who knew a bathroom set could transform the look and feel of my bathroom so dramatically? This shower curtain set, complete with waterproof mat and hooks, has done just that. The blue-grey wood grain design is modern yet timeless, seamlessly blending into my existing decor while also standing out as a stylish focal point. I particularly appreciate how easy it is to clean - simply toss in the washing machine and voila! It's also wrinkle-resistant which means it always looks fresh and new. The mats are soft underfoot adding warmth to cold tile floors. But more than anything else, I love that this set is waterproof and quick-drying preventing any mold buildup – an absolute must-have feature for any bathroom accessory.
This 4-piece bathroom decor has really brightened up my space! Its modern design fits perfectly with various styles of interior decoration. Being machine washable makes maintenance super easy too!
Absolutely love this grey-blue shower curtain set! Easy cleaning plus comfortable mats make all the difference.
I'm very impressed by this product's quality and style! It’s perfect for anyone wanting to give their bathroom a makeover without breaking the bank.
This shower curtain set has transformed our dull-looking restroom into something quite stunning! Plus they're so simple to clean!
The blue-grey wood pattern on these items gives off such a calming vibe; best purchase ever!
Easy-to-clean, wrinkle-resistant material? Yes please! And let’s not forget about those comfy mats either!
This product offers everything you need for your bath: Aesthetic appeal, comfort & practicality combined together beautifully.
Love how quickly it dries after use- no more worrying about mold or mildew problems anymore
This shower curtain set is a real deal. Easy to clean and looks good too!
Great quality product that adds style to any restroom