SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Let's start with the embroidery on these babies. It's not just your run-of-the-mill stitching here. No sirree, this is some seriously high-level stuff. You can tell someone put their heart and soul into making them because each stitch is done with precision and care. Now let's talk fabric - we're dealing with cotton jacquard here people! If you're not familiar with it, picture the softest most luxurious fabric against your skin... yeah, that’s what we’re talking about – pure heaven to touch! This isn't some cheap polyester knock-off; this is quality material right here. The combination of the intricate embroidery and top-tier fabric gives these covers a really opulent feel - like something you'd find in a swanky boutique hotel or fancy interior design magazine. And then there’s how they look on my couch… wowza! Before I had them, my sofa was kind of blah but now? It looks like an artist took up residence in my living room and used my furniture as their canvas. The transformation has been unreal! So if you're looking to jazz up your space without shelling out big bucks for new furniture or expensive artwork, give these pillow covers a whirl. Trust me when I say they'll blow your mind with how much they can elevate any piece of furniture from ordinary to extraordinary.
The design on these throw pillow covers is so unique, I love how they add personality to my room. Plus, they're super comfy too!
Top notch! 👌
these are some seriously cool pillow covers. their bohemian vibe really jazzes up my living room and i can't get enough of them!
Honestly, I was blown away by these beauties when they arrived 😍 The intricate embroidery and soft cotton material just scream luxury!
i'm loving the boho chic look of these pillows on my couch - totally worth every penny spent.
⭐⭐⭐⭐⭐
Impressed with how well made these throw pillow covers are! Not only do they have a beautiful design but also feels great against skin.
From their texture to their vibrant colors, everything about these embroidered cushion coverings screams elegance 🌟 An absolute must-have for any home decor enthusiast like me!