SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Impressive
Totally worth every penny spent! Love the build quality & portability of this amazing tool 🙌
Bought one last month before going hiking...best decision ever! So light yet firm...
this is just what i needed for my travels: light, compact but also very stable
My new favorite piece of gear! So light yet so sturdy…
This carbon fiber travel tripod has truly revolutionized how I take photos during my travels! It's incredibly lightweight yet sturdy enough to hold up under various weather conditions - from gusty winds at high altitudes to sandy beaches by the ocean side - providing a stable base for clear shots every time.
this tripod has made my outdoor shoots so much easier. it's very stable even in windy conditions.
Absolutely love this product! It’s ultra-lightweight but still provides the stability I need when taking photos on my travels.
The moment I laid hands on this carbon fiber travel tripod, I knew that there was no going back! Not only does its sleek design make you feel like a professional photographer but also its feather-light weight ensures convenience during all your adventurous journeys where every ounce counts!
This carbon fiber tripod is fantastic - lightweight enough to carry around all day and incredibly sturdy!
With most tripods being bulky and heavy, carrying them around always felt like a chore until I came across this carbon fiber one designed specifically for travelers! Now whether hiking through mountains or exploring city streets, having reliable equipment that doesn't weigh down your bag is such relief!
The best investment I've ever made in photography equipment. Light as air, firm as a rock!
👍
This fantastic piece of gear has made traveling with photography equipment less daunting than ever before! Despite being ultra-lightweight due to the use of carbon fibre material in construction, there’s absolutely no compromise when it comes to stability – ensuring perfect shots each time regardless of terrain or weather condition.
What a fantastic piece of kit! Lightweight, durable and so easy to use. 👍
This carbon fiber tripod has been an absolute lifesaver on my travels. It's light, compact and extremely sturdy.
If you're looking for a tripod that's easy to transport, sturdy and reliable, then this carbon fiber travel tripod is the way to go. I've used it in various locations with different weather conditions and it has never let me down. The fact that it's lightweight makes carrying my photography equipment less of a burden when on the move.
so happy with this purchase! it's super lightweight but doesn't compromise on stability at all.
I've taken this tripod everywhere with me - it's incredibly lightweight yet robust enough for any shooting condition!
This carbon fiber travel tripod is an absolute game-changer for any serious photographer who loves traveling! Its impressive strength-to-weight ratio ensures stability for your camera while its compact size means you can easily pack it along with your other gear without worrying about excess weight or space!
Absolutely brilliant! This travel tripod is so light you barely notice it in your bag, yet it provides excellent support for your camera.
recommend
As someone who travels frequently and loves photography, finding the right accessories can be challenging. But this carbon fiber travel tripod has been nothing short of amazing! It’s so light yet robust - exactly what I need when exploring new places where every ounce counts.
this thing is amazing. super light but still very stable. makes traveling with a tripod a breeze!
I have been using this carbon fiber travel tripod extensively over recent months and am delighted with its performance. Despite being extremely lightweight – thanks to its high-quality construction material – it offers excellent stability even under demanding shooting situations making sure all my shots are perfectly framed and blur-free!