SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Infuse some wildlife magic into your home with this beautifully designed wall fixture! Made from premium crystal resin, this eye-catching piece takes on the form of our long-necked savannah friend with remarkable detail and precision. The soft radiance emitted by the LED lighting component adds to its overall allure while providing ample illumination for reading or relaxation purposes during evening hours. Its Art Deco inspiration lends itself well to various interiors whether you're aiming for classic elegance or modern minimalism in your decorating approach. Truly, this exceptional lighting apparatus transcends beyond being merely functional – it’s also a decorative masterpiece!
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Light up your room with style using this uniquely designed luminous accessory! It boasts meticulously detailed craftsmanship made from top-tier crystal resin material shaped like one majestic safari dweller known for their towering height and gentle demeanor. This impressive wall-mounted lamp brings forth both practicality and artistic appeal as it bathes any area in soothing LED light – ideal for bedside reading or setting a relaxed atmosphere within living spaces after sundown. The timeless appeal of Art Deco design elements incorporated into its structure enhances versatility when matching with different decor themes– making it more than just another household item but rather an extraordinary conversation starter!
no capital letters are needed to express how much i love this lamp! it's sturdy and the brown finish is classic.
Love it!
wow
I'm impressed with its compatibility with LED bulbs. Plus, the easy-to-use knob switch is such a convenience!
This isn't just any ordinary lamp – it blends seamlessly into both modern and traditional decors 👏
Recommend
love the non-dimmable design - consistent light output every time I use it.
The wide voltage range makes this lamp suitable for various regions, which is great as I travel often.
High-quality materials used in constructing this beauty ensure durability. Worth every penny! 💰
this little gem meets variety of safety standards – gives me peace of mind when using it around my kids.
An elegant frosted glass shade paired with a classic brown-finished wood base – what's not to love?
satisfying
The soft, ambient lighting from the frosted glass shade creates such a cozy atmosphere in my room. Love it!
the brown finish on the wood base adds an air of sophistication that i didn't know i needed until i got this lamp.
very good
This table lamp has completely transformed my workspace – focused light ideal for reading or working without straining your eyes.
A perfect blend of vintage elegance and modern functionality! The LED bulb compatibility is super convenient.
Bought one for every room in our house - they add such warmth and charm! Plus, I love how safe they are with all those certifications.
OK
ok
This table lamp has become an essential part of my work-from-home setup. It offers focused lighting ideal for working.
impressive