SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Tot impressed with this little gem. Despite its small size, it packs quite the punch in terms of heating power!
This compact wood stove has made our family picnics so much more enjoyable! Its small size makes transportation easy and we love how quickly it heats up food using just dry leaves or twigs from around the picnic area.
An outdoor enthusiast's dream - lightweight, portable and uses natural fuel. Couldn't ask for more!
As someone who loves to explore the great outdoors, finding a cooking solution that was both compact and efficient has always been a challenge. That's until I stumbled this little marvel of a stove! It's lightweight enough to fit snugly in my backpack but also packs enough heat to cook all my meals during camping trips. What really sets it apart is its fuel - twigs! No more lugging around heavy gas canisters or worrying about running out of fuel through an adventure. Plus, it folds up neatly which makes packing so much easier 👍.
This little heats up quickly using just twigs or leaves. Perfect for picnics and camping!
Absolutely love this foldable wood stove. It's easy to carry around, sets up in minutes, and cooks food efficiently.
What an incredible find this folding wood stove was! As someone who enjoys solo treks into nature's lap, having something light yet effective for cooking was crucial...and voila here came along my solution-compact folding wood stove!! It tucks away neatly into any corner of your bag making portability super easy.
No need for gas canisters with this eco-friendly stove. Lightweight yet sturdy - it's a winner in my book!
This portable wood stove is perfect for family picnics! Compact and efficient, it makes meal prep a breeze.
I'm totally smitten by how practical this folding wood stove turned out be 😊 As an avid adventurer who loves spontaneous solo journeys into the wilderness, having something light yet effective for cooking was crucial...and voila here came along my solution!! Not only does it tuck away neatly into any corner of my bag making portability super easy, but it also does a fantastic job at whipping up meals with just few gathered twigs as fuel. An absolute must-have for all those bitten by the travel bug like me!
Impressive
A must-have for outdoor enthusiasts! This compact wood stove is light yet sturdy, making cooking outdoors quick and easy.
Satisfactory
An outdoor enthusiast's dream - yet powerful!
A must-have for adventurers - lightweight, foldable and uses natural fuel sources.
Being conscious about our environment, I am thrilled by this eco-friendly portable stove option. Compact design paired with its ability to use readily available resources like pine cones as fuel source is such a win-win situation!
recommend
Lightweight, efficient and a breeze to use - perfect for camping.
efficient
Being eco-conscious and loving camping might seem contradictory given most stoves require artificial fuels ⛽ But not anymore thanks to this innovative portable wood-burning stove! Its compact design fits perfectly in my backpacking gear without adding unnecessary weight while being powerful enough to cook meals quickly using just twigs or pine cones. Plus, it's super easy to clean and folds away neatly after use. A truly valuable asset for any nature lover who enjoys spending time outdoors!
Eco-friendly stove that cooks meals fast using just twigs. Brilliant!
As a frequent hiker, this compact stove has been invaluable. It's lightweight and uses natural fuel - a great addition to my gear.
ok
I am thrilled by this wood stove's performance! It’s lightweight yet sturdy, and the fact that it uses natural fuel sources like small sticks or pine cones is such a win-win situation 🌲 No more carrying heavy gas canisters! The best part? Despite its compact design, it packs quite a punch when it comes to heating power 🔥 Thumbs up from me 👍
Portable stove that easily fits in my backpack and heats up quickly. Love it.