SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Oh boy, let me tell you about this superb kit I got my hands on! It's a total game changer in the soap making world. You're not gonna believe how much easier it makes everything. First off, there's this bamboo cutter box that comes with the kit. Now, that is an absolute gem! The design and functionality are just out of this world. Picture this: you've got your freshly made batch of soap and now comes the tricky part - cutting it into even bars without ruining them or wasting any product. Sounds like a hassle right? Well, say goodbye to all those struggles because with this bad boy in hand, slicing up your soaps becomes as easy as pie! The bamboo cutter box isn't just practical though; it also adds a nice touch to the whole experience. There's something about working with natural materials like bamboo that just feels...right, ya know? Plus, it’s sturdy as heck which means no worrying about wear and tear anytime soon. But wait – there’s more! This kit doesn’t stop at being merely functional – oh no siree Bob! It goes above and beyond by turning what could be seen as a chore into an enjoyable process instead. Soap making has never been so fun or effortless before! So yeah folks, if you’re looking for something to take your soap-making journey from ‘meh’ to ‘wow’, then look no further than this fantastic little package right here. Thumbs way up from me on this one 👍 Trust me when I say - once you get started with using our beloved kit here - there ain't no going back!
This kit has everything I needed to start my soap-making journey. Top quality silicone mold and steel blades!
No more messy soap cutting! This kit's bamboo cutter box is a lifesaver.
👍👍👍
The steel blades are sharp and durable, cut through the soap like butter!
i love how easy it is to use this set, great for beginners like me 😊
not bad
Absolutely worth every penny spent. High-quality materials used in the entire set.
I'm impressed by the functionality of this set - especially the silicone mold that's super easy to clean!
nice
this kit takes all the stress out of soap making – couldn't be happier with it
Pleasantly surprised by how professional my homemade soaps look now thanks to this wonderful toolset 🧼
outstanding
Loving this complete package! It’s got everything one needs for crafting perfect soaps at home.
Makes an amazing gift for anyone who loves DIY projects or just enjoys handcrafted goods 👌
wonderful
the silicone mold is non-stick and super easy to use - makes soap making a breeze!
satisfactory
I'm in love with this kit! The steel blades are so sharp and precise, it's a joy to use.
A must-have for all DIY enthusiasts out there. High-quality tools that make soap-making simple and fun.
excellent
this set has made my hobby even more enjoyable. the bamboo cutter box is just brilliant!
This kit has brought my homemade soaps to another level! Especially impressed by the durable steel blades.
impressive
The silicone mold from this set is top-notch – no sticking issues at all 😊