SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
satisfying 👍
If you're wondering how to be confident on video calls, stop wondering and get this download ASAP!
I keep this handy guide by my desk at all times. It's become an essential part of my pre-call ritual 📝👍
No more dreading that little webcam light for me – feeling camera-ready thanks to these amazing tips ✨✨✨
This checklist is a game-changer! It's like having your own personal coach guiding you through every video call. Highly recommended!
Absolutely love this guide! The tips are practical and easy to follow, making me feel more confident on camera.
I've been using this for all my online meetings now - it's simple yet effective in boosting confidence and enhancing presence.
Such a handy tool for anyone who needs that extra boost of confidence during video calls. It’s become part of my daily routine!
The ultimate guide to looking, sounding, and feeling your best on any video call – can't recommend it enough!
If you're nervous about video calls or just want to polish your presence, this checklist is a must-have. I'm loving the results already.
What a fantastic tool! I've always been camera-shy, but this checklist has given me the confidence boost I needed. It's not just about looking good on camera; it's also about feeling good and making genuine connections.
wow!!! ⭐️⭐️⭐️⭐️⭐️
This is THE guide for anyone who wants to elevate their online presence. The tips are practical, easy-to-follow, and they really work!
Never thought I'd say this - but thanks to this checklist, I actually look forward to video calls now!
I love how comprehensive yet simple this guide is – from setting up your space before the call to reflecting on your performance afterwards. It's helped me improve with each call.
The best part? No acting skills required! Just being my natural self (with a bit of enhancement) has made all the difference in my virtual interactions.
This isn't just another generic 'how-to' guide; it’s more like having an expert coach by your side at all times. An absolute game-changer for anyone wanting to show up confidently online.
I was skeptical at first, but after using these tips for several meetings and interviews, I'm sold! This checklist truly delivers what it promises: Confidence On Camera.
This checklist has been a game-changer for my online presence. I feel more confident and prepared before, during, and after every call.
impressive 🤩
From lighting to posture tips, this guide has everything you need to look professional on camera without trying too hard.
I've always dreaded video calls until I found this gem of a checklist. Now, I look forward to them as opportunities to show off my newfound confidence.
A must-have tool for any remote worker or virtual team. Makes video calls less daunting and more enjoyable.
The reflection prompts are pure gold – they help me learn from each call so the next one can be even better!
No acting skills required? Count me in! Love how relatable and real-world friendly these tips are.