SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've always dreaded pool cleaning, but this cordless robotic vacuum cleaner has completely changed that. It's so simple to use and doesn't require any supervision - just set it up and let it do its thing! Not only does it clean thoroughly, but the fact that it's cordless means no more tripping over wires or trying to untangle cords. An absolute lifesaver!
A+ product here guys: reliable long-lasting battery smart navigation system top-notch performance A real lifesaver for any busy homeowner. this small yet powerful gadget has transformed how i maintain my home's outdoor area - love how smoothly glides around picking up debris and leaves 👌
This is a fantastic product for anyone who wants an easy, hassle-free way to keep their pool pristine. The robot navigates smoothly around the pool, reaching all corners with ease thanks to its smart technology. Its battery life is impressive too – I can get several cleaning sessions from one charge.
If you're looking for something that will make your life easier then look no further than this nifty gadget right here: reliable long-lasting battery smart navigation system top-notch performance
This robotic cleaner is the unsung hero of my summer. It keeps our pool spotless allowing us more time for fun in the sun ☀️🏊♀️
i'm not tech savvy but this gadget was a breeze to operate...it’s user-friendly and efficient...highly recommend it!
Oh boy, let me tell you about this cordless design! It's like a dream come true. I mean, who likes to deal with tangled cords and all that mess? Not me, for sure. This little gem is completely free of those pesky wires that can trip you up or get in the when you're trying to clean your pool. And speaking of cleaning power - it's just outta this world! You know how sometimes you put in so much effort scrubbing and scooping but still end up with a murky look? Well, not anymore! This baby gets into every nook and cranny without breaking a sweat (or making you break one). It practically does all the heavy lifting for ya. Now my pool has never looked better; it’s so inviting now. Like seriously, even on days when I'm not planning on taking a dip, I find myself drawn to its sparkling waters thanks to this gadget working its magic on it daily. It's made maintaining our swimming hole such an easy task that we don't think twice about having impromptu parties or BBQs by the water because we know it'll be ready at any time! So yeah folks if ya want hassle-free cleaning and a pool looking fresh as new then don’t hesitate to try out this piece of tech right here. Trust me; your pool will thank ya for it.
The convenience of having a cordless device cannot be understated – there are no cables getting in the way or limiting where you can go. This little machine cleans every inch of my large-sized swimming hole efficiently and quietly while I relax by the side.
this little guy does all the hard work so i don't have to - it's fast thorough and doesn't miss a spot love love love ❤️❤️❤️
I've tried other cleaners before but this one tops them all: easy operation great coverage excellent battery life A real asset for maintaining an immaculate swimming area. my pool maintenance routine has been revolutionized by this compact yet powerful device - its cordless feature makes maneuvering around super convenient 💯
Honestly, I didn’t know what I was missing until I got this vacuum. It cleans like a pro while I sit back and relax. Absolute bliss! this robot vac is top tier stuff guys! works silently gets every corner clean gives me more free time couldn't ask for anything better 😎
Finally found something that tackles those pesky leaves floating on my water surface effectively – This cleaner really delivers results!
highly recommend it!
A wonderful addition to our home maintenance tools! Our backyard oasis looks so much better since we got this cordless robot vac; covering every inch of our big-sized pool with ease.
great cleaner
super efficient
The cordless design is a dream come true, no tangles or mess. And the cleaning power? Superb! Our pool has never looked so inviting.
this little guy does all the hard work so i don't have to - it's fast thorough and doesn't miss a spot love love love ❤️❤️❤️
I tried other cleaners before but this one tops them all: easy operation great coverage excellent battery life A real asset for maintaining an immaculate swimming area. my pool maintenance routine has been revolutionized by this compact yet powerful device - its cordless feature makes maneuvering around super convenient 💯
very good
Finally found something that tackles those pesky leaves floating on my water surface effectively – This cleaner really delivers results!
It's super easy to use, does an excellent job of cleaning the and has a long-lasting battery. Highly recommended!
I can't believe efficient this robotic cleaner is! It gets every corner of my pool sparkling clean without any effort from me. A total game-changer.
This little machine cleans every inch efficiently. Really love it.
good