SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This thing is awesome! My coffee has never tasted better ☕️
Impressive
We bought this as part of our mission to live a healthier lifestyle and it has exceeded all expectations. The quality of the water is exceptional, thanks to its 4-stage filtration system, and the multi-temperature settings are perfect for everything from cold drinks to cooking. It's also super easy to use which is a big plus.
ok
The reverse osmosis feature really makes such a difference in quality.
water tastes good
Who knew that something as simple as clean water could make such a difference? Our drinks taste better than ever before, we're saving money on bottled water and doing our part for the environment too! Not only does this product provide us with fresh-tasting water at any temperature we want but it also looks stylish in our kitchen.
wow
Absolutely love it, water tastes so fresh!
Compact design, maximum results.
This countertop dispenser has been an absolute game-changer in my home. I love how convenient it is - no more lugging heavy bottles of water back from the store or waiting for them to cool down in the fridge. Plus, knowing that every glass of water I drink is thoroughly filtered gives me peace of mind about what I'm putting into my body.
It's a must-have in every kitchen. Clean and fast!
A great buy!
Makes tap water taste like spring water! Love it.
I am so impressed by this countertop reverse osmosis dispenser! It’s incredibly user-friendly and efficient – providing high-quality purified drinking water whenever needed without much effort on my end. And let’s not forget about its sleek design that blends seamlessly with my kitchen decor!
This is awesome! My beverages have never tasted better.
From the sleek design to the high-quality filtration, this countertop water dispenser is a win!
Loving it so far!
This product amazing - clean, filtered water on demand. Plus, it's super easy to use and install.
The features are something to talk about. They're great, really handy and user-friendly. I mean you'd think with all these high-tech gizmos packed into it, the thing would be complicated to operate but nah-uh! Even if you're who gets easily bamboozled by technology like me (guilty as charged!), you won't have any trouble navigating through its functions. Now moving on to the size of the product – perfection is the word here folks! It fits like a dream in my small kitchen without taking up much space at all. If your kitchen is anything like mine - cramped and always bustling with activity - then this compact size will be a blessing for sure!
Superb quality, great taste!
fantastic results
The multi-temperature settings are perfect for my morning coffee and afternoon iced tea.
It's compact and fits like a charm in my tiny kitchen. The features are super easy to use, even for someone who’s not techavvy. And the results? Absolutely stellar every single time! Consistency is key with this one. Highly recommend giving it a whirl!
Saves money and tastes better!