SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The SMART criteria part was enlightening - now we can set realistic goals without setting ourselves up for disappointment.
Step 7 is where it’s at! Celebrating every milestone no matter how small keeps us motivated. Kudos to whoever came up with this idea 🎉
A bit overwhelming initially, but once you get into it... wowza! So worth it.
This ain't your regular couple's checklist; it goes above and beyond in guiding you towards shared success!
I must admit that we had minor hiccups understanding some parts initially but once we got past those, it's been smooth sailing from there. We've never felt more aligned with our goals and aspirations as a couple than now! And all thanks to this checklist - definitely worth every penny!
Tackling challenges as a team has never felt easier or more rewarding than with these guidelines by our side 😊
Used to think my bf and I were on different pages about our future plans until we tried out Step 3 - finding common ground was surprisingly easy!
Loved the practical advice on tracking progress – chose an app from their suggestions and haven’t looked back since
this thing right here? pure brilliance! who knew planning could be such fun?
I’ve always believed that communication is key in any relationship; however, finding common ground on future plans was something my partner and I struggled with until we discovered this checklist. The simplicity of its steps coupled with their effectiveness surprised us both! Now we're working together towards achieving shared dreams while also respecting individual aspirations.
Finding common ground just got simpler with this guide!
No more confusion over whose turn it is to do dishes thanks to Step 6: Tackle Challenges Together 😉
Can't believe how much our communication has improved since we started using this. We're more open about our hopes and dreams now 🙏
I'm usually wary of stuff like this but man, did this checklist prove me wrong! It's straightforward and genuinely helpful.
Tackling challenges as a team has never been easier 😊
A bit of a learning curve at first, but once you get the hang of it...it's like having your own personal relationship coach!
My partner and I were pleasantly surprised by how intuitive it was to follow these steps. From setting the stage for open, honest talk to celebrating every milestone big or small – each part of this guide has been instrumental in bringing us closer while also propelling our journey towards achieving shared dreams! Can't thank enough!!
The regular check-in feature is gold - keeps us accountable while celebrating little victories along the way.
This product has been instrumental in helping us set tangible goals as a couple. Truly transformative stuff here!
This checklist? Absolute relationship booster. 10/10 would recommend!
This ain’t just another couple’s checklist folks; it goes beyond providing tips on successful cohabitation or maintaining romance – it guides you towards shared success by improving communication about future plans. The brainstorming section was particularly useful in helping us navigate potential obstacles as a team without any blame game.
We've tried other goal-setting guides before but nothing compares to this one. The step-by-step approach makes all the difference 👌
Finding common ground with my better half used to be a struggle until we discovered Step 3 of this guide – game-changing stuff right there!
Brought us closer while keeping us focused on our goals 🙏
We had minor troubles w understanding some parts initially, but boy did things take off from there! Best purchase ever