SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well, let me tell ya, this scale is absolutely fabulous! The precision it offers is right on the money. You know how some scales give you different readings every time you step on them? Not this one. It's like a reliable friend who always tells it to you straight. The HD LCD screen is another feature that makes this scale stand out from the crowd. I mean, we've all been there - squinting at tiny numbers that seem to blur together or trying to decipher what looks like an alien language in dim lighting – but not with this baby! The digits are clear as day and easy-peasy lemon squeezy to read even without my glasses on! And speaking of user-friendly features, did I mention just how simple it is to use? No complicated instructions or buttons that make no sense whatsoever. Just step onto the platform and voila – your weight pops up instantly! And if for some reason you need to switch between kilograms and pounds (or vice versa), that’s also a piece of cake with just a single button press. So yeah, thumbs up for sure for this awesome device! It's got everything going for it: accuracy, readability and ease-of-use. If anyone asks me about getting a new scale now, I'd definitely point them towards picking up one of these bad boys because they seriously won't regret it.
great value for money
This scale has been a lifesaver for my small business. It's incredibly precise, durable, and the battery lasts ages!
Super happy with this purchase! I love that it can run on both AC power and batteries - so convenient.
Impressive
The tare function works like a charm every time, making weighing packages an absolute breeze. Highly recommend!
i'm really impressed by its capacity of 440lbs, handles all my shipping needs without any trouble.
recommend
I've had other scales before but none as reliable or accurate as this one. Plus the timer feature is handy too!
No more guesswork when sending out parcels thanks to this digital scale. Love how clear the display is even in low light conditions.
Solid
the hd lcd screen is extremely bright clear which i appreciate especially since my eyesight isn't what it used to be 😊
An excellent product for anyone who ships regularly – sturdy construction, accurate readings, great price point…what’s not to love?
this thing rocks!!! takes up little space yet delivers big performance 🚀
ok
it's so versatile, can handle small letters up to large boxes without any issue. Couldn't ask for more!
The timer feature is surprisingly useful - helps me keep track of how long it takes to pack each order.
This digital scale has made shipping packages from home an absolute breeze! Love that it can withstand up to 440lbs too.
satisfactory
the lcd screen is clear and bright, making readings easy even in dim light conditions. A solid purchase indeed 👌
A must-have tool if you're into e-commerce like me. Accurate measurements, sturdy build quality