SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
🐶💖 Wow, this treat pouch has been such a lifesaver! I've tried so many different ones before but none of them were as sturdy and reliable as this one. The material is super durable, it doesn't tear or wear out even when my energetic fur baby tugs at it. Plus, the waist belt makes it easy to carry around during walks and training sessions. And let's not forget about the waste bag holder - no more awkward moments trying to find where to put those used bags! Definitely recommend for any dog owner 👍.
Love this compact and robust treat pouch! It's weather-resistant and the waist belt makes it super convenient. The waste bag holder is a brilliant addition, no more fumbling around!
This product has been a godsend for our daily walks. Durable, easy to use, and with an integrated waste bag holder - what more could you ask for? Best purchase ever!
i've had my share of outdoor gear for walking our pups but this little gem takes the cake honestly i was skeptical at first thinking that maybe it won't be able to withstand rough use boy was i wrong though the pouch holds up really well in all kinds of weather conditions rain or shine plus its got enough room for treats without being too bulky also love how accessible the waste bag holder is just grab and go you know hands down best purchase ever 🌟
Excellent
I'm really impressed with this sturdy outdoor treat pouch. It holds up well in all conditions and the handy waist belt keeps my hands free. Plus, the waste bag slot is just genius.
recommend
This product has made our daily walks so much easier. It's incredibly robust and can handle all sorts of weather conditions which is perfect since we live in an area with unpredictable climate changes. The built-in waist belt allows me to keep my hands free while still having quick access to treats whenever needed. Also, having a dedicated spot for waste bags means I don’t have to fumble around looking for them anymore which saves me from unnecessary stress on our outings together! This might sound cheesy but I seriously couldn't imagine going back to life without this handy tool 😊.
ok