SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The moment you bring a pet into your life you want nothing but the best for them — from food to toys and everything in between including their feeders too. That’s why when I came across this particular feeder with its unique tilt design promoting healthy digestion while minimizing spills around feeding area was like hitting two birds with one stone. In addition, knowing that it’s made from non-toxic materials gives me peace of mind about safety aspect too because we all know how curious little furballs can get sometimes trying out new things using their mouths first (and teeth!). But perhaps what sets apart this feeder from the rest is its stylish design that doesn’t scream “PET FEEDER HERE” but rather blends in with my home decor making it another addition to our pet-friendly home.
As someone who owns multiple cats, managing feeding times can be quite challenging. However, with this durable tilted bowl feeder, things have become significantly easier! Its anti-spill feature ensures that there are minimal messes around the feeding area – what a relief! Moreover, its raised structure allows my pets to eat comfortably without straining their necks or joints – an especially important consideration for my older feline friend. The fact that it encourages healthier digestion due to the natural eating angle is just icing on the cake! Not only does this feeder tick all boxes functionally but its stylish aesthetic seamlessly fits into any pet-friendly decor.
A fantastic purchase! The tilted design is perfect for my older cat, reducing neck strain and promoting healthier digestion. Plus, it's stylish!
🐱💖 My kitty LOVES this bowl! No more messes or spills to clean up thanks to its thoughtful design.
I'm so happy I found this product! It's been a great addition to my home and has made feeding time much more manageable. The tilted design reduces neck strain for my older cat, which is something I've always worried about as she's gotten on in years. Plus, it promotes healthier digestion by allowing her to eat at a natural angle. This thoughtful design also minimizes messes and spills - no more cleaning up after every meal! The material is safe and non-toxic, giving me peace of mind that I'm doing the best for my pet. And let's not forget how stylish it looks; it truly complements our pet-friendly home.
no more worries about toxic materials. this feeder is safe and functional. a great addition to our pet-friendly home
Superb
The anti-spill feature of this raised feeder has been a lifesaver in my busy household with three cats. Highly recommended!
I love that the bowl reduces joint strain for my flat-faced breed - so helpful 👍.
very helpful
Great product! It promotes natural eating angle which I think helps in better digestion for my little friend.
this one's really good no kidding less cleaning around feeding area because there are fewer spills now 🙌
The material feels sturdy yet safe—finally some peace of mind about what I'm using to feed my pets.
This raised feeder not only looks good but serves its purpose well too, especially beneficial for older pets like mine.
Absolutely adore how it complements our pet-friendly home while being so functional!
I've noticed an improvement in my cat’s posture during meal times due to the tilt – such a clever idea!
No more messy feeding times, all thanks to this amazing anti-spill bowl.
I'm impressed by how much easier meal times have become with this feeder.
The material of the bowl is non-toxic, which gives me peace of mind when feeding my pets.
This stylish and functional raised feeder has been a great addition to our home!
It's amazing how such a simple change in angle can make eating so much easier for my pet.