SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This tankless boiler is an energy saver. Highly recommend it!
this tankless boiler is simply wow! i never thought I'd be so about an appliance but here we are...it made life easier. boasting 7000w of pure power, it ensures instant hot water every single time which is just amazing! what's more? It significantly reduces energy consumption as well – talk about efficiency and sustainability in one package.
7000W of pure efficiency, instant hot water every single time.
Upgrading my home with this device has been one of the best decisions I've made. The installation was quick and easy, and its compact design fits perfectly in my kitchen. The instant hot water feature is incredibly convenient, saving me time during my morning routine. The temperature control is intuitive and provides consistent hot water, which is perfect for my needs. It's also very energy-efficient, which has resulted in noticeable savings on my energy bills. I love the sleek, modern look it adds to my home. It's a reliable and efficient solution that has significantly improved the comfort and convenience of my daily life.
Works well for instant hot water, though it takes a bit to adjust to the right temperature. Satisfied with performance.
absolutely thrilled with this little gem of a device! it's compact, yet powerful and has been such a lifesaver during frosty morning bathroom routines. heats water instantly - no more waiting around for the to boil. plus, it's perfect for my kitchen needs too. the digital thermostat is just superb allowing precise temperature control right at your fingertips. one of my best investments indeed!
Compact design fits well in my small bathroom, but I wish the hot water lasted longer. Good for quick showers.
The digital thermostat feature on this tankless boiler is fantastic. Precise temperature control at your fingertips - what more could you ask for?
this tankless boiler is just wow! never thought i'd get so excited a simple appliance but here we are...it genuinely made life easier. not only does it perform excellently with its 7000w of pure power ensuring instant hot water every single time, but also reduces consumption significantly - what more could you ask for? definitely one of my best investments yet!
Satisfying
i must say that this electric instant heater has become the standout feature in my bathroom recently. its quick heating feature makes showering a breeze and I'm quite impressed by how fast this little machine works wonders! no more waiting around for hot water thanks to this efficient unit- always ready when you need it.
the energy-saving aspect of this tankless boiler comes highly recommended from me! effortlessly easy to use, heats up water instantly making both cooking and bathing much simpler tasks now – certainly an excellent addition to our home appliances.
Provides hot water on demand, but the temperature control isn’t as precise as I expected. Still, a decent purchase.
Absolutely love it! It's compact but packs quite a punch.
Practical
Reliable for instant hot water, but it does require regular maintenance. Installation was straightforward, no major issues so far.
No more waiting for hot water. Quick, efficient and reliable!
No more waiting around for hot water thanks to this efficient device. Quick and reliable every single time - couldn't be happier with it!
what a lifesaver this compact device has been, especially during those frosty morning bathroom routines. it's super efficient and heats up water in no time - perfect for my kitchen needs too. the digital thermostat is such an added bonus allowing precise temperature control right at your fingertips. couldn't be happier with it!
Heats water quickly, but the installation instructions could be clearer. Works well for small households or occasional use.
Convenient
No more waiting around for hot water thanks to this efficient unit. Quick, reliable, and always ready when you need it - what more could you ask for?
This powerful, compact device is an absolute gem! It heats up water in no time, making it perfect for my kitchen.
Best investment yet! Superb power and digital thermostat is a plus.
Adding this appliance to my household has been a great decision. The installation was hassle-free, and its compact design means it doesn't take up much space. The most notable feature is the rapid delivery of hot water, making my showers and daily chores more efficient. The temperature settings are straightforward to adjust, and the water temperature remains consistent, which is a big plus. It's also quite energy-efficient, which has helped reduce my monthly utility bills. The sleek design blends well with my home's modern aesthetic. Overall, it's a reliable and efficient solution that has enhanced the comfort and functionality of my home.