SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Impressive
What a lifesaver this instant heater has been during those frosty morning bathroom routines. I'm quite impressed with its efficiency and speed.
Effortless to use, heats water instantly. Perfect for my kitchen.
This tankless boiler packs 7000W of pure power ensuring instant hot water every single time I turn on the tap. Such a practical addition to our home appliances.
Installed easily, but the water temperature fluctuates slightly. Overall, it’s an efficient and space-saving addition to my home.
I am absolutely thrilled with this new addition to my home. The installation process was straightforward, and its compact size fits perfectly in my small bathroom. The most impressive feature is its ability to provide hot water almost instantly. No more waiting around for the water to heat up, which has made my daily routines much more efficient. The temperature control is precise and easy to adjust, ensuring the perfect temperature every time. I also appreciate how energy-efficient it is, resulting in noticeable savings on my utility bills. Its sleek, modern design adds a stylish touch to my space. Overall, it's a fantastic investment that has significantly improved the comfort and convenience of my home.
wow just wow! never thought i'd get so excited about a simple appliance like a tankless boiler but here we are...it genuinely made life easier
This device has been a wonderful addition to my household. The ease of installation was a pleasant surprise, and its sleek, compact design fits seamlessly into my laundry room. I appreciate the almost immediate delivery of hot water—it has made my morning routine so much more efficient. The temperature settings are easy to adjust, and the water stays consistently warm, even during extended use. It's also remarkably energy-efficient, which is a big plus for my budget. My favorite feature is the precise temperature control, which ensures the water is never too hot or too cold. It has truly enhanced the comfort and convenience of my home, making daily tasks quicker and more enjoyable.
Wonderful
This energy-saving tankless boiler comes highly recommended from me! Not only does it perform excellently, but also reduces consumption significantly - an added bonus!
Effortlessly easy to use and heats up water instantly making both cooking and bathing much simpler tasks now – definitely one of my best investments yet!
This addition to my home has been fantastic. The installation was easy, and its compact design fits perfectly in my small bathroom. The ability to provide hot water almost instantly has made my daily routines much more efficient. The temperature control is precise and easy to adjust, ensuring the perfect temperature every time. It's also very energy-efficient, resulting in noticeable savings on my utility bills. The sleek, modern design adds a stylish touch to my home. Overall, it's a fantastic investment that has significantly improved the comfort and convenience of my household. Amazing