SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This tray is an absolute showstopper! When you first lay eyes on it, you'll be blown away by its elegance It's got this classy vibe that just screams sophistication and style. The moment I put it out during tea time, my guests were all ooh and aahing over it. But don't let that fool ya into thinking it's just a pretty face. Nah, this baby is as sturdy as they come! You know how some trays feel like they're gonna crumble if you so much as look at them wrong? Well not this one! It can take whatever you throw at it - or on it in this case - without breaking a sweat. One of the best parts about owning this stunner of a tray is how easy peasy lemon squeezy cleaning up after tea time becomes. You see those little drainages? They aren't there for decoration mate; they are the real MVPs here! After each use, all I have to do is give the tray a quick rinse and voila – good as new! If your current serving situation needs an upgrade or even if you're just looking for something to add that extra bit of pizzazz to your get-togethers then look no further than our star player here: the elegant yet tough-as-nails tray with super convenient drainage system. Trust me when I say: once you go fancy schmancy with your tea times using our superstar here...there ain’t no going back!
This tray is an absolute showstopper! When you first lay eyes on it, you'll be blown away by its elegance It's got this classy vibe that just screams sophistication and style. The moment I put it out during tea time, my guests were all ooh and aahing over it. But don't let that fool ya into thinking it's just a pretty face. Nah, this baby is as sturdy as they come! You know how some trays feel like they're gonna crumble if you so much as look at them wrong? Well not this one! It can take whatever you throw at it - or on it in this case - without breaking a sweat. One of the best parts about owning this stunner of a tray is how easy peasy lemon squeezy cleaning up after tea time becomes. You see those little drainages? They aren't there for decoration mate; they are the real MVPs here! After each use, all I have to do is give the tray a quick rinse and voila – good as new! If your current serving situation needs an upgrade or even if you're just looking for something to add that extra bit of pizzazz to your get-togethers then look no further than our star player here: the elegant yet tough-as-nails tray with super convenient drainage system. Trust me when I say: once you go fancy schmancy with your tea times using our superstar here...there ain’t no going back!
This tray is an absolute showstopper! When you first lay eyes on it, you'll be blown away by its elegance It's got this classy vibe that just screams sophistication and style. The moment I put it out during tea time, my guests were all ooh and aahing over it. But don't let that fool ya into thinking it's just a pretty face. Nah, this baby is as sturdy as they come! You know how some trays feel like they're gonna crumble if you so much as look at them wrong? Well not this one! It can take whatever you throw at it - or on it in this case - without breaking a sweat. One of the best parts about owning this stunner of a tray is how easy peasy lemon squeezy cleaning up after tea time becomes. You see those little drainages? They aren't there for decoration mate; they are the real MVPs here! After each use, all I have to do is give the tray a quick rinse and voila – good as new! If your current serving situation needs an upgrade or even if you're just looking for something to add that extra bit of pizzazz to your get-togethers then look no further than our star player here: the elegant yet tough-as-nails tray with super convenient drainage system. Trust me when I say: once you go fancy schmancy with your tea times using our superstar here...there ain’t no going back!
Man, I've got to tell you about this black stone tea tray that has been a total game changer for me. It's not just any ordinary tray - it's like the Rolls Royce of tea trays! First off, let's talk about its size. You know how sometimes you have a few friends over and everyone wants a cuppa at once? Well, with this bad boy, that ain't no problem anymore. This thing is big enough to serve multiple guests all at once without breaking a sweat. No more back and forth from the kitchen like some sort waiter in your own home. But here's the kicker: despite its impressive size, it doesn't feel bulky or cumbersome at all. It fits perfectly on my coffee table as if it was made for it. And when I'm not using it for serving tea, guess what? It doubles up as an awesome centerpiece!
Man, I've got to tell you about this black stone tea tray that has been a total game changer for me. It's not just any ordinary tray - it's like the Rolls Royce of tea trays! First off, let's talk about its size. You know how sometimes you have a few friends over and everyone wants a cuppa at once? Well, with this bad boy, that ain't no problem anymore. This thing is big enough to serve multiple guests all at once without breaking a sweat. No more back and forth from the kitchen like some sort waiter in your own home. But here's the kicker: despite its impressive size, it doesn't feel bulky or cumbersome at all. It fits perfectly on my coffee table as if it was made for it. And when I'm not using it for serving tea, guess what? It doubles up as an awesome centerpiece!
Man, I've got to tell you about this black stone tea tray that has been a total game changer for me. It's not just any ordinary tray - it's like the Rolls Royce of tea trays! First off, let's talk about its size. You know how sometimes you have a few friends over and everyone wants a cuppa at once? Well, with this bad boy, that ain't no problem anymore. This thing is big enough to serve multiple guests all at once without breaking a sweat. No more back and forth from the kitchen like some sort waiter in your own home. But here's the kicker: despite its impressive size, it doesn't feel bulky or cumbersome at all. It fits perfectly on my coffee table as if it was made for it. And when I'm not using it for serving tea, guess what? It doubles up as an awesome centerpiece!
As a serious tea enthusiast, I've had the chance to try out quite few accessories in my time. But let me tell you, this tray has got it going on! It's clear that some real thought and effort went into its design and creation. The quality is just off the charts; it feels like something you'd find in a high-end boutique or upscale hotel. But what really gets me is how practical it is. You know how sometimes you get things that fancy but turn out to be more trouble than they're worth?, not with this bad boy! It's as functional as they come - absolutely perfect for daily use. This tray isn't just about looks or functionality though. No sirree! What makes it stand out from other trays I've used before is the feeling of luxury that comes with using it. There's something so satisfying about holding something well-crafted in your hands – kind of like driving a sports car or wearing an expensive watch. When I first laid eyes on this tray, I could immediately see myself hosting elegant tea parties at home with friends and family members who would no doubt marvel at its beauty and sophistication. Even when simply enjoying my nightly cuppa alone, having such an exquisite piece around adds an extra layer of enjoyment to my routine. And yet despite all these wonderful qualities, there’s nothing pretentious about this tray at all! It manages to strike the perfect balance between opulence and simplicity making every sip of tea feel like an indulgence without breaking stride from everyday life.
This tray is just what I needed for our family tea time. It's large enough and the drainage system keeps everything tidy. 👍
As a serious tea enthusiast, I've had the chance to try out quite few accessories in my time. But let me tell you, this tray has got it going on! It's clear that some real thought and effort went into its design and creation. The quality is just off the charts; it feels like something you'd find in a high-end boutique or upscale hotel. But what really gets me is how practical it is. You know how sometimes you get things that fancy but turn out to be more trouble than they're worth?, not with this bad boy! It's as functional as they come - absolutely perfect for daily use. This tray isn't just about looks or functionality though. No sirree! What makes it stand out from other trays I've used before is the feeling of luxury that comes with using it. There's something so satisfying about holding something well-crafted in your hands – kind of like driving a sports car or wearing an expensive watch. When I first laid eyes on this tray, I could immediately see myself hosting elegant tea parties at home with friends and family members who would no doubt marvel at its beauty and sophistication. Even when simply enjoying my nightly cuppa alone, having such an exquisite piece around adds an extra layer of enjoyment to my routine. And yet despite all these wonderful qualities, there’s nothing pretentious about this tray at all! It manages to strike the perfect balance between opulence and simplicity making every sip of tea feel like an indulgence without breaking stride from everyday life.
The craftsmanship this piece is simply stunning! You can tell it's made with high-quality materials that promise durability.
A beautiful piece that brings elegance and tradition into my home. Makes every cup of tea feel special!
As a serious tea enthusiast, I've had the chance to try out quite few accessories in my time. But let me tell you, this tray has got it going on! It's clear that some real thought and effort went into its design and creation. The quality is just off the charts; it feels like something you'd find in a high-end boutique or upscale hotel. But what really gets me is how practical it is. You know how sometimes you get things that fancy but turn out to be more trouble than they're worth?, not with this bad boy! It's as functional as they come - absolutely perfect for daily use. This tray isn't just about looks or functionality though. No sirree! What makes it stand out from other trays I've used before is the feeling of luxury that comes with using it. There's something so satisfying about holding something well-crafted in your hands – kind of like driving a sports car or wearing an expensive watch. When I first laid eyes on this tray, I could immediately see myself hosting elegant tea parties at home with friends and family members who would no doubt marvel at its beauty and sophistication. Even when simply enjoying my nightly cuppa alone, having such an exquisite piece around adds an extra layer of enjoyment to my routine. And yet despite all these wonderful qualities, there’s nothing pretentious about this tray at all! It manages to strike the perfect balance between opulence and simplicity making every sip of tea feel like an indulgence without breaking stride from everyday life.
this thing is amazing! big enough for all my friends when we have our weekly kungfu tea sessions 😊
no caps, no periods - just pure love for this elegant black stone tray its ideal size accommodates all my friends and we enjoy kungfu tea sessions like never before
the best part about this tray? it’s made from high-quality stone which means it’ll last me ages 👏
A beautiful piece that brings elegance and tradition into my home. Makes every cup of tea feel special!
A beautiful piece that brings elegance and tradition into my home. Makes every cup of tea feel special!
Fujian really knows their stuff when it comes to tea culture! This tray embodies that beautifully 🍵
This tray has transformed my afternoon teas into a more sophisticated affair with its sleek design and premium material.
Love hosting parties with this on display! It's not just functional but also makes a great conversation starter.
this thing is amazing! big enough for all my friends when we have our weekly kungfu tea sessions 😊
the best part about this tray? it’s made from high-quality stone which means it’ll last me ages 👏
this thing is amazing! big enough for all my friends when we have our weekly kungfu tea sessions 😊
I've been using this beautiful black stone tray daily since I got it. It’s not only functional but also a lovely addition to any decor!
the best part about this tray? it’s made from high-quality stone which means it’ll last me ages 👏