SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been using this hair barrette for a few weeks now, and I can honestly say it's the best one I've ever owned. The automatic clasp is so easy to use and provides such a strong hold that my thick, wavy hair stays put all day long. No more constant adjusting or worrying about my hairstyle falling apart during important meetings at work. Plus, its neutral nude color complements any outfit perfectly. It's also incredibly gentle on my hair – no pulling or discomfort whatsoever! This barrette truly offers the perfect blend of practicality and elegance.
this thing rocks holds up really well against thick curly hair plus super comfortable no pulling or breaking involved definitely buying more
Perfect size, strong hold. Works well with my thick wavy hair.
Got this wonderful 3.2-inch clip for my wife who has quite thick curly hair She was absolutely thrilled with it! Not only does it look elegant but it holds her curls securely without causing any damage She uses it every single day whether she’s off to work or we’re going out for dinner A great find indeed!
this clip is a lifesaver for busy mornings just clip in and go no fuss or constant adjusting needed
This clip is fantastic! Holds up really well even after hours of wear!
love the neutral color of this barrette it goes with everything and holds my hair securely all day long great find
The craftsmanship on this French Hair Barrette is simply outstanding Its polished luxurious finish gives an air of sophistication while being extremely durable The automatic clasp ensures that even my unruly frizzy hair stays in place throughout the entire day And despite its sturdy hold, there’s never been an instance where I felt like my strands were being pulled Definitely worth every penny
No-slip design? Check. Comfortable hold? Check. Love it!
This 3.2” clip is just what i needed for managing my medium-thick wavy locks Unlike other clips i’ve tried before this one doesn’t slip at all keeping everything secure without damaging your strands Also love how versatile it looks Great purchase overall
Absolutely love how versatile this barrette looks, suitable for any occasion.
Easy to use, gentle on hair. Keeps style intact all day.
Finally found something that works well with straight hairstyles too This barrette not only looks beautiful but also keeps everything in place from morning till night So easy to use and doesn’t cause any discomfort Would highly recommend
Suitable for frizzy hair too - this thing's a gem!