SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looks great but expected a bit better water pressure overall.
attractive and functional, though the gold finish is a fingerprint magnet.
The sheer elegance of this product has turned our routine bath into something extraordinary. With its stylish golden swan motif and handy handheld shower - we couldn't have wished for more!
Decent performance; the handheld unit is convenient but slightly cumbersome.
superb
Stylish, yet the water flow does not meet my expectations.
Just installed this faucet set and it's a stunner! The gold swan is so classy, and the handheld shower is super useful.
good, beautiful and useful
alright
From its striking golden swan design to the incredibly useful handheld shower feature, this faucet set is a winning combination of style and functionality. Not only does it add a touch of glamour to my bathroom decor, but it also simplifies bath time significantly. I can't help but feel excited every time I show off this beautiful piece at house parties.
This elegant fixture has transformed my bathroom into a spa-like retreat. The handheld feature is incredibly practical too!
The golden swan design of this faucet set adds an unexpected touch of luxury to our bathroom. Plus, the handheld shower makes bath time easier than ever!
splendid
Who knew a faucet set could make such a difference? The golden swan design adds an unexpected touch of opulence to my bathroom, making it feel like I'm in a spa every time I step in for a bath. But what really sets this apart is the handheld shower - it's made everything from rinsing off soap to washing hair so much simpler and more efficient.
I adore how chic my bathroom looks with this new addition. The gold finish stands out beautifully and the handheld shower functionality is brilliant.
nice
Absolutely in love with how stylish and functional this faucet set is! It’s made washing up an absolute breeze thanks to its handy handheld shower.
The elegance of the design is superb
satisfactory
No more wrestling with hair rinsing in the tub - thank heavens for that convenient little hand-shower! And did I mention how gorgeous that gold swan detail looks?
This elegant tapware really brings a sense of opulence to our home spa experience - plus, having a detachable hand-shower just takes convenience to another level!
excellent
I'm absolutely delighted with this faucet set! The swan design, finished in gold, brings an element of elegance and luxury to my bathroom that I didn't even know was missing. But it's just about looks - the handheld shower has proven itself to be a practical addition that makes bathing so much more convenient. It's safe say this product has exceeded all my expectations!
cool
Simply put, this faucet set is a dream.