SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lacrimose.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of lacrimose.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow! This guide is a life-changer. I've been able to understand my emotions better and even manage them effectively. The case study about Alex really resonated with me.
👍 Loved the journaling exercises in chapter 2! They helped me gain insights into my own emotional patterns like never before!
I always thought of myself as emotionally intelligent, but this eBook showed me there's always room for improvement. It's an eye-opener!
This eBook has truly changed my perspective on emotional intelligence.
I found the active listening tips from chapter four extremely helpful in improving my communication skills both personally and professionally. A must-read for anyone looking to enhance their interpersonal relationships!
The section on active listening was so helpful - it's totally changed how I communicate with people now 🗣️
This book? Pure magic! It’s like having a personal coach guiding you through your emotional journey.
A little dense at times, but definitely worth the effort. The prompts in Chapter 3 are incredibly useful when things get too heated 🔥
i'm not much of a reader, but this one had me hooked from page one...it’s that good 😄
Chapter 4 has transformed how I interact with others daily - everyone should read this book!
Some parts were a bit complex, but overall, a fantastic resource.
Emotion Savvy takes complex concepts around emotional intelligence and breaks them down into digestible bits through engaging writing style and real-life examples - Alex's transformation story really hit home!
A bit too technical at times, but still a solid guide on emotional intelligence.
If you're looking to enhance self-awareness and empathy, look no further than this gem right here.
The techniques given to control emotional reactions have been super effective for me 👌
The section on empathy and social skills has been invaluable in improving my relationships...thank you!!!
I've always had trouble controlling emotional reactions, but this eBook has given me tools that actually work 👏
The section on empathy was particularly enlightening – it’s one thing knowing we should be more empathetic, quite another learning practical ways of doing so. This eBook provides those ways clearly and effectively.
Found some of the concepts hard to grasp at first, but once they clicked - WOW! Life-changing stuff here folks
Absolutely brilliant! The self-awareness exercises really helped me see myself in a new light 🌟
Wow, what a read! I'm seeing emotions in a whole new light now
This guide has been an absolute revelation. I was having a hard time managing my emotions, especially at work but after reading this book, I've learned how to handle them better. The techniques offered in Chapter 3 are practical and easy to implement - they’ve made a noticeable difference already!
This guide has been such an eye-opener for me. The chapter on self-awareness? Life-altering!
The case study about Alex really resonated with me - it's like the author was describing my work life.
The journaling exercises alone are worth it - so insightful!